If you face an issue with a transaction or need to return a good/service to a merchant we offer both chargebacks and refunds. Refunds and chargebacks can take upwards of 30 days to process and complete.&nbsp;We sort chargebacks ourselves here at <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon for your convenience. You will receive all returned funds in Euros that will be added to your <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon fiat account.

How do refunds and chargebacks work?

The Tothemoon Card is a virtual debit card. It is like a regular debit card issued by a bank, except this one allows you to enjoy your crypto assets and blockchain technology at the swipe of a card.

Is the Tothemoon Card a credit or debit card?

To apply for your own <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon Card, visit our app today.&nbsp;<ol style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); margin-bottom: 10px; color: rgba(9, 30, 66, 0.87); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, Cantarell, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px;"><li>You should sign up first to <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon and pass the KYC authentication.&nbsp;</li><li>We also ask you to set up 2FA, biometric authentication and a pin code for maximized security.&nbsp;</li><li>From there we will ask you to fill out some questions via a questionnaire regarding your account.</li><li>Once passed, you can apply for the debit card via our mobile app. Follow the steps carefully.&nbsp;</li></ol>Contact our customer support team if you have any questions regarding the application process.

How do I apply for a Tothemoon Card?

Currently, you cannot earn rewards with your <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon Card.

Can I earn rewards from the Tothemoon Card?

Your <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon card gets linked to your USDC spot balance and all the stablecoins that you have on your USDC spot balance are used to cover card transactions. Currently, USDC is the only accessible token with our card but we are working towards adding new ones for your convenience.

How do I top-up my Tothemoon Card?

The <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon Card uses different exchange rates with our transaction clearing being done in EUR. If your original transaction is in EUR, then the rate that'd be applied is EUR/USDC spot exchange rate of <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon. Not using EUR but another currency? Then the exchange rate will be based on the rate of your local currency in relation to EUR by our payment service provider and then the EUR/USDC spot exchange rate on <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon. Feel free to reach out if you have any questions regarding this. Our team is always happy to help!&nbsp;

Which exchange rate do we use?

If you’re an early user of the <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon Card you will be treated to zero maintenance fees! We will cover the maintenance for your convenience in the first few months of our card being launched! Be sure to get in early to utilize this offer. If you have any further questions contact our customer support team today.

Are there any maintenance fees with the Tothemoon Card?

What are the transaction fees for the Tothemoon Card?

When you sign up and are verified for a Tothemoon Card you don’t receive a physical card. &nbsp;It’s a virtual card that can be integrated into your phone’s wallet, those being Apple and Google. You can also access it via the <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon mobile app.

Can I receive a physical card?

If you are having trouble paying with your card then it’s best to contact our customer support team. Before doing so please ensure you’re not using your card to transfer cash to another account and the card is only being used to pay for offline and online purchases at a merchant.

I can’t pay with the Tothemoon card, what do I do?

There are necessary account limits for the <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon Card when using it.&nbsp;<p dir="ltr" style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); margin-bottom: 0pt; margin-left: 0px; color: rgba(9, 30, 66, 0.87); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, Cantarell, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; line-height: 1.38;">We have broken them down for you below:&nbsp;<ul style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); margin-bottom: 0px; margin-left: 0px; list-style: inherit; color: rgba(9, 30, 66, 0.87); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, Cantarell, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; padding-inline-start: 48px;"><li>Payment limit per transaction - 10,000 EUR</li><li>Daily outgoing payment limit - 30,000 EUR</li><li>Monthly outgoing payment limit - 50,000 EUR</li><li>Daily ATM withdrawals limit - 1,000 EUR</li><li>Monthly ATM withdrawal limit - 4,000 EUR</li></ul>If you have any questions regarding this information feel free to contact our customer support team.

What are the limits?

We offer our card to users who have passed the KYC level 3 on our exchange. To do this you will need to submit documentation and will receive a questionnaire from us.&nbsp;<p dir="ltr" style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); margin-bottom: 0pt; margin-left: 0px; color: rgba(9, 30, 66, 0.87); font-family: &quot;Helvetica Neue&quot;; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; line-height: 1.38;">We must also point out your application can be rejected by our card provider due to them performing initial checks. Those applying must be within the European Union and have the necessary documentation to prove this. Institutional users cannot access our card at this time, only retail investors. You must also have all security functions enabled on your <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon account when applying. These include 2 Factor Authentication (2FA) and a security pin code.<p dir="ltr" style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); margin-bottom: 0pt; margin-left: 0px; color: rgba(9, 30, 66, 0.87); font-family: &quot;Helvetica Neue&quot;; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; line-height: 1.38;">We ask when you do apply for the card that you tell us:<ul style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); margin-bottom: 0px; margin-left: 0px; list-style: inherit; color: rgba(9, 30, 66, 0.87); font-family: &quot;Helvetica Neue&quot;; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; padding-inline-start: 48px;"><li style="font-family: &quot;Helvetica Neue&quot;;">What the card will be used for.</li><li style="font-family: &quot;Helvetica Neue&quot;;">The number of transactions.</li><li style="font-family: &quot;Helvetica Neue&quot;;">Your employment status.</li><li style="font-family: &quot;Helvetica Neue&quot;;">Monthly turnover.</li><li style="font-family: &quot;Helvetica Neue&quot;;">Your tax country of residence.</li></ul>Rest assured, if you don’t get approved for our card you can still use our exchange services.

Who can get the Tothemoon card?

Initially only USDС will be available to use with the <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon Card, which needs to be in your Spot account with <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon. In the future we will add new tokens such as BTC and ETH to be available on the <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon Card.

What coins can I pay with?

You can use your <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon Card like a normal bank card. Use it to pay for everyday purchases in your favorite shops seamlessly and effortlessly. More of an online shopper? Then don’t worry as you can also use it to pay for your online purchases at the click of a button. Thanks to our digital integration into Apple and Android devices you can connect your virtual card with your digital wallet.

How can I use the Tothemoon Card?

Yes you need to have a verified <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon account. This means you need to pass the top level of our KYC process, Level 3. Our card provider will also need to verify your account through some extra steps of their own.We do this to ensure full transparency and safety.

Does my Tothemoon account need to be verified to use my card?

This can all depend on the KYC process and also how long our third party partner, Unlimit, also takes. They run their own checks and due diligence for applicants. However once we have updates from Unlimit on the application process we will of course inform you and move you onto the next steps!

How long does it take for me to get the card?

Countries that reside in the European Union are eligible to apply for a <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon card. Users in the EU need citizenship in their country, along with the necessary proof. Only one card is issued for one person.

Which countries can apply for the card?

You can pay abroad using your <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon Card thanks to the power of Mastercard.

Can I pay abroad or with international transactions?

To track your card’s spending and transactions you can do so via the <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon mobile app.You can filter through your transactions and we’ll show you the status on it. Statuses consist of processing, successful, and declined.<br style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0);">You can also filter by these criteria for your payments.&nbsp;

Where to track my spending & transactions?

The <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon Card is a digital card only accessible via your mobile device. In the event of losing your mobile phone please contact our customer support.

I lost my Tothemoon Card, what should I do?

You can freeze your card via the <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon app. Here we will freeze all activity until further notice.&nbsp;Please note we can only do this once a month and you cannot unfreeze through the app, you must contact us directly to do so.

Can I freeze my Tothemoon Card?

Debit card

 Web Version – https://tothemoon.com  1. Go to https://tothemoon.com, and click on the top right button “Sign in" or "Create account”.  2. Sign in (or Sign up if you don’t have an account) to Tothemoon. After that click on the “Account” button and choose Security.  3: To enable Two-Factor Authentication, download Google Authenticator on the App Store or Google Play. Click on the “Enable 2FA” button. Then Scan the barcode with your Google Authenticator app or copy the secret key manually. Don't forget to save your secret key, as it is provided only once! Enter a code generated by your Google Authenticator. Click on the “Enable 2FA” button to finish it up.  Mobile Application Version  1. Sign in (or Sign up if you don’t have an account) to Tothemoon. After that click on the “Account” button and choose Settings and Security.   2. To enable Two-Factor Authentication, download Google Authenticator on the App Store or Google Play. Click on the “Enable 2FA” button. Then Scan the barcode with your Google Authenticator app or copy the secret key manually. Don't forget to save your secret key, as it is provided only once! Enter a code generated by your Google Authenticator. Click on the “Enable 2FA” button to finish it up.  Great! Now your account is more secure and your trading is safer than before. 

For your security, you can use two-factor authentication. Use a web version and a mobile application and follow the instructions on this page to keep your transactions safe

How Do I Enable 2FA for My Account? Follow the Detailed Guide

How do I enable 2FA for my account?

 Steps to fix "Incorrect Code" errors with Two-Factor Authentication  The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time in your Google Authenticator app follow the instructions for your operating system below.  On Android:   Go to the Main Menu on the Google Authenticator app  Select Settings  Select Time correction for codes  Select Sync now      On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.  On iOS (Apple iPhone):   Go to the iPhone Settings App. (your phone settings area)  Select General  Select Date & Time  Enable Set Automatically  If its already enabled, disable it, wait a few seconds and re-enable       

If you face an ‘Incorrect code’ error with two-factor authentification, follow our simple guide to fix it. Step-by-step instructions with screenshots for Android and iOS devices

Two-Factor Authentification Fails on Crypto Trading Platform

My Two-Factor codes aren’t accepted ("Incorrect Code" error)

 Web:   To delete your account, please go to Account - Security Settings: https://tothemoon.com/account/security  Click "Delete account" and verify this action using the confirmation code from the email:   Tothemoon Mobile App :   Open your Tothemoon App and click at the top left of the screen;  Click “Settings & Security”, then the “Delete account” option. Verify this action using the confirmation code from the email: If you change your mind after account deletion, please get in touch with the Support Team for assistance.  

If for any reason you need to delete your trading account at Cryptology, you need to enter the Settings page and push the ‘Delete Account’ button. Whenever you want to come back, contact support to restore your account

How Do I Delete My Account? Follow These Simple Steps

How do I delete my account?

   Web Version – https://tothemoon.com  To trade on Tothemoon you need to sign up first and then pass the verification process. To do this see a step-by-step How to Get Verified guide and come back. So let’s start trading! Step 1: click on the "Exchange" tab to get started.  Step 2: next to the price chart you can find the order placement window. There are two main types of orders: Limit (Limit Order) and Market (Market Order). The main difference between these types of orders is that with a market order, you do not need to manually set the price of the order, and the order itself will be instantly executed at the current price of the asset. To place a market order you need to select the currency and amount you want to buy or sell and click the Buy button (Sell if you would like to sell your assets). The order will be instantly executed at the market price. It is not possible to cancel a Market Order.  Please note, that you should have enough currency on your balance that you want to exchange. If the number of assets is not enough, you will receive a notification when placing an order. You can also check this on the Balances tab.  Step 3: A limit order executes at a selected price, which you need to set manually. In order to place a Limit Order, you need to enter the order volume and the price at which the order should be filled.  The order will be executed when the asset price reaches the specified values. Thus, there is no guarantee that the order will be filled, since the price of the asset may never reach the values you specified.   To cancel a Limit Order, please find the window with your open orders (under the price chart window) and click on the “X” button.  Risk Reminder: Investing in digital assets involves high risks due to large price fluctuations. Before investing, please consider all the risks of investing in digital assets and be careful with your investment decisions.  

To buy and sell Bitcoin, Ethtreum, and other digital coins read this step-by-step guide. Instructions on how to use a crypto trading platform in mobile application or web version

A Step-By-Step Guide How to Trade Cryptocurrencies

How to Trade on Tothemoon

 Order book is a list of buy and sell orders for a specific currency, organized by price level. It allows you to see what price are investors willing to pay or sell their coins for.      

Use the order book to find out prices on cryptocurrencies. What is the order book? The term is explained on this page, read and start trading now!

What Is the Order Book: Crypto Trading Basics

What is the order book?

 The Ask Price is the lowest price that sellers are willing to sell their coins for. In reverse logic, the Bid Price is the highest amount a buyer is willing to pay for the asset. The difference between the two is commonly known as Spread.    

To trade cryptocurrencies successfully you need to be aware of what the ask and bid prices are. Read the basic terms explained on this page and start trading on our platform

What Are the Ask and Bid Prices: Crypto Trading Basics

What are the Ask and Bid prices?

 The minimum order size on Tothemoon is USD $0.10 or its equivalent.    

Wondering what a minimum order size when trading crypto is? Find the answers about buying and selling Bitcoin, Ethereum, and other cryptocurrencies, and create an account

Minimum Order Size When Trading Cryptocurrencies

What is the minimum order size?

  What is the minimum amount for deposits?  The minimum amount for the bank card deposit is 5 USD and 5 EUR. You can find all the latest information regarding fees in the Tothemoon Fees article.  Is verification required for the bank card deposit?   Yes, you should pass at least Advanced verification.  What is 3D Secure?  The 3D Secure authentication is an additional fraud prevention scheme. After you enter your credit card details on a payment page, a new window will appear, requesting for your personal security code. Your financial institution will authenticate the transaction within seconds, as well as confirm that you are the individual making the purchase. Usually, it means that your bank sends you an SMS with a one-time password which is entered in order to confirm your transaction.   Can I use a friend's card to make the deposit?  No, you can only make a deposit from your personal card. Using other people's cards is against the rules of our platform.  Why my deposit is declined?   The most common reasons are incorrect card details, incorrect CVV, insufficient funds, or the transaction was rejected by the bank. For more information, we recommend contacting your bank.   How do I make a bank card deposit? Please go to the “Balances” page, select a currency, and click "Deposit": Choose the "Exchange" tab and currency (USD or EUR): In the next step choose the payment method "Bank Card" and insert the amount. Then you should add the payment details of your card:       

Instructions on how to buy Bitcoin, Ethereum, and other digital coins using your bank card. Make a deposit to your account and benefit from crypto trading on a reliable platform

Bank Card Deposit Instructions: How to Buy Bitcoin

Bank card deposits

 With the exception of the USA and Japan, Tothemoon is available worldwide. According to Tothemoon Terms and Conditions, we also may restrict or prohibit the use of all or a portion of the Services from restricted locations, which at this time include Afghanistan, Canada, Cuba, Iran, Iraq, Japan, Lebanon, Libya, Myanmar, Nicaragua, North Korea, Pakistan, Russian Federation, Somalia, South Sudan, State of Palestine, Sudan, Syria, United States of America and controlled territories (Northern, Mariana Islands, Puerto Rico, American Samoa, Guam, U.S. Virgin Islands), Uzbekistan, Occupied territories of Ukraine, United Kingdom, Venezuela, Yemen. Please note that this list may be updated at any time to reflect changes in applicable laws, regulations, or our internal policies. It is your responsibility to ensure that you are in compliance with any applicable local laws and regulations while accessing and using our Services.    

Where does Tothemoon operate?

   Trading: Current Spot trading fees are 0,2% maker and 0,2% taker    Deposit by bank card: 2,5% + 0,25 USD/EUR    Buy Crypto: 2,8%    Fiat withdrawals: SEPA EUR: €7 fee (are only available to EU banks)    Crypto deposits: You can make a deposit in any available cryptocurrency without fees    Crypto withdrawals: Please check out the full list of fees for deposits and withdrawals on our page Tothemoon Fees   

Wondering what trading, deposit, and withdrawal fees a crypto trading platform has? See the detailed information on every transaction on this page

What Fees Does a Crypto Trading Platform Have

Tothemoon Fees

 On a highly volatile market, an order might be executed at a price that is different than expected. Let's see an example.   If bid-ask spread on BTC-EUR pair is €3460 by €3469, and you place a market order to buy 1 BTC, you may expect it to fill at €3469. In the fraction of a second, it takes for your order to reach the exchange something may change, or your quotes could be slightly delayed. The price you actually get maybe €3462. The €2 difference between your expected price of €3460 and the €3462 price you actually end up buying at is called slippage.  Slippage refers to the difference between the expected price of a trade and the price at which the trade is actually executed. Slippage often occurs during periods of higher volatility when market orders are used. A market order assures you get into the trade, but there is a possibility you will end up with slippage and a worse price than expected.   Slippage does not directly refer to a negative or positive movement, as any change between the expected and actual prices can qualify. When orders are executed, the corresponding securities are purchased or sold at the most favorable price available. This can cause an order to produce results that are more favorable, equal to or less favorable than original expectations with the results being referred to as positive slippage, no slippage and negative slippage, respectively.  Want to know more about Slippage? Check Investopedia article 

In a highly volatile market, orders sometimes are executed at different prices as expected when creating an order. What is slippage? The basics of crypto training explained on this page

Market Order Executed at a Different Price: Crypto Trading Basics

Why was my market order executed at a different price? 

 Frequently Asked Questions   Definitions:  Tothemoon Perpetual Futures Contract: Our Perpetual Futures Contract is a derivative contract bonded to the price of the BTC price index as the underlying.   Index price: the Index Price is the average market price of different exchanges. The exchanges used for the Index Price are independent in order to avoid price manipulation.  Funding Rate: The Funding Rate, determines funds that will be received or marked off every 8 hours at 04:00 UTC, 12:00 UTC and 20:00 UTC.  So we have 3 funding intervals per day. You will only pay or receive the Funding amount if you hold a position at one of these times. If you close your position prior to the Funding Rate exchange then you will not pay nor receive the Funding Rate. When the Funding Rate is positive, longs pay shorts. When the Funding Rate is negative, shorts pay longs. Tothemoon does not charge any fees on the Funding Rate amount nor the exchange of it between longs and shorts, the Funding Rate is exchanged directly peer-to-peer. The Funding, is necessary to maintain the contract price close to the Index Price and avoid price manipulation on the exchange.  Mark Price:the Mark Price displays the Unrealized PNL. It is used to calculate the liquidation of the position and avoid price manipulation.   Mark Price = Index Price * ( 1 + Funding Rate * (Time to Funding / Funding Interval))  Open interest: total number of contracts in the order book.   Total balance: overall valuation of clients assets.   Equity: is a sum of total balance and Unrealized PNL.    Available: available assets on balance that could be used for trading.    Initial Margin: the amount that is necessary to enter into a leveraged position.    Maintenance Margin: Maintenance Margin is 50% of the Initial Margin. When your Margin becomes less than the Maintenance Margin, the position will be closed using the liquidation procedure.    Unrealized PNL: PNL that is calculated as a difference of the average price of a deal and the Mark Price.    Realized PNL: Realized PNL is calculated using the average price of opening position and the average price of the closing position.    Est. Liq. Price: it is an approximate price for liquidating the position. If the Mark price touches the Liquidation Price, the position will be liquidated.   Liquidation price: is the price which will be used to close the position in the case of liquidation.    How is the Funding calculated?  Funding Rate = Interest Rate Differencial + Premium Index  Interest Rate Differencial  Let’s suppose that BTC landing rate is 0.03% and USD landing rate is 0.06%, and we have 3 funding intervals per day.  Interest Rate Differencial  = (0.06% - 0.03%) / 3 = 0.01%  Premium Index, Depending on the situation on the market, we determine impact bid price(IBP) and impact ask price(IAP). Impact price is calculated as Volume Weighted Average Price (VWAP) on the market for volume ~10 BTC  Premium Index = (max(0, Impact Ask Price - Mark Price) - max(0, Mark Price - Impact Bid Price)) / Index Price  The Funding Amount is equal to the position value times the Funding Rate.  For example, the Mark Price is 4000 USD. You create a buy limit order (taker fee) at 3:00 UTC of 5000 contracts (contract size: 1 USD) that is ~1.25 BTC.  You will pay a commission of 0.0003125 BTC [(5000*1)/4000*0.01%]  The Funding Rate is 0.01%. At 4:00 UTC the Funding will be charged from your balance.   Funding: -0.000125 BTC [(5000*1)/4000*0.01%]  After the price of BTC changes to 5000 USD and you decide to close part of your position, you would create a market order selling 4000 contracts.   You will also pay a commission of 0.0006 BTC [(4000*1)/5000*0.075%]  The Funding Rate is changed to -0.02%. At 8:00 UTC the Funding will be added to your balance for the remaining position of 1000 contracts.  Funding: +(1000*1)/5000*0.02%=+0.00004 BTC       How is my PNL calculated?  Assume that you bought 500 contracts (contract size: 1 USD) at 3800 USD and then sold by market order 400 contracts at 4000 USD.   As your position was not completely closed part of your unrealized PNL was transformed to realized PLN and the remaining of the position will be maintained as unrealized PNL:  You also made a taker order, therefore, you have to pay taker's fee = 400/4000 * 0.075% = 0.000075 BTC  Realized PNL = 400 * 1 * (1/3800 - 1/4000) =  0,005263157 BTC minus fee  Unrealized PNL = (500 - 400) * 1 * (1/3800 - 1/4000) = 0.0001315789 BTC      What are the applicable fees?  Tothemoon has constant trading fees for perpetual futures.   Taker fees: 0.05%  Maker fees: 0.05%    FYI: Maintenance Margin includes commission for closing an open position and also include next funding to reduce the risk of wasting liquidation fund.    What is Cross-Margin?  When you open a position on Cross-Margin, the system will work to maintain your margin above liquidation level by taking funds from your available balance. If there are not enough funds on your account, the system checks if it is possible to cancel active orders that hold margin and cancel these. If both conditions take place, all the open positions are closed at Market Price.  Using Cross-Margin, Leverage is calculated as: Position size/Balance.   NOTE: Currently, Futures on the Android version only supports Cross-Margin. Isolated Margin will be available soon.      What is Isolated-Margin?  When you open a position on Isolated-Margin, the system will liquidate your position when it reaches liquidation level automatically. It will not take funds from your available balance, nor affect other open positions.  Using Isolated-Margin, you can fix the leverage you would like to use. The Margin will be calculated as: Position Size x Leverage.  NOTE: Currently, by default, the web version opens the position on Cross-Margin. If you wish to change this, you will need to drag the leverage forward towards x100, you will then see "Isolated" instead of "Cross".    What is the Insurance Fund?  Tothemoon offers 100x leverage for Perpetual Futures Contract on Bitcoin, this is a highly volatile financial product. These two factors cause a high risk of default. To cover possible obligations of one trader to the others, we decided to create an Insurance Fund. The Insurance Fund is used according to the discretion and risk management policy of Tothemoon. When opening a position, the trading system calculates two prices, the Liquidation Price and the Bankruptcy Price.   Depending on the size of the position, liquidity and market volatility, the actual average Liquidation Price could be even worse than the Bankruptcy Price. In these cases, losses concerned with the market condition will be covered from the Liquidation Fund. If there are not enough funds to cover losses of liquidation then the system automatically goes to Auto-Deleveraging Liquidation. In the opposite case, if the actual average Liquidation Price is better than the Bankruptcy Price, these funds will go to the Liquidation Fund.    What is Auto-DeLeveraging (ADL)?  Auto deleveraging is a procedure on the market when it is necessary to cover losses of some traders but there are not enough funds in the Liquidation Fund. In this case, the most profitable positions on the market will be automatically closed to cover losses.    Withdrawals:  Futures' withdrawals are processed everyday only one time per day at 10:00 UTC.   Processing time may take up to 2 hours.  Submit your withdrawal request by 10:00 UTC to be included in the same day's batch.    

BTC/USD futures trading guide. Find the answers to frequently asked questions. How the calculations are made and what fees you will face. Detailed instructions for successful trading

BTC/USD Futures Trading Guide and Frequently Asked Questions

Futures Trading Terminology

To use our crypto trading platform and to trade successfully you need to be aware of legal and privacy information. Read these terms attentively and start trading right now!

Legal and Privacy Information | Crypto Trading Platform

Exchange T&Cs

Your key to successful crypto trading: read terms and conditions, information on fees, deposits, withdrawals, and other essential details. All you need to know about our crypto trading platform

Contracts Terms and Conditions: Safe Crypto Trading

Contracts T&Cs

Make sure that your crypto trading is 100% anonymous and secure. Read our online crypto trading platform privacy policy and personal data protection

Privacy Policy: Amonymous Crypto Trading, Personal Data Protected

Privacy Policy

 How to trade futures on Tothemoon?  Trading futures contracts on Tothemoon is not as difficult as it might seem at first glance, but be careful, as futures trading carries more risks than trading on the spot market. If you already have a verified Tothemoon account, you will be able to start trading futures in the next few minutes.  Before trading, it is desirable to understand the basic terms that are used in the futures market. Below are the basic terms you will need to understand the futures market.   Futures are contract agreements to buy or sell assets in the future for a set price. When you make a futures contract, you do not buy the asset itself since the futures contract is a derivative. Hence the main difference between the futures market and the spot market: on the spot market you purchase and own the asset, but futures trading works in another way - you take a position on an asset without actually owning it.  Leverage is one of the most important tools in futures trading. Leverage allows you to maximize the profit. For example, to buy 1 BTC on the spot market, you will need tens of thousands of dollars, depending on market prices. Let's say the current price of Bitcoin is $15,000, so you need $15,000 to buy 1 BTC. A futures contract allows you to open a futures position on an asset by paying only a fraction of its cost. This is possible only with leverage. The more leverage, the fewer funds you need to invest in a position, but the higher the risk of liquidation of your position will be. For example, with x10 leverage, you do not need the entire amount ($15,000), but only $1,500 to buy a 1 BTC contract. Leverage is not available in spot trading.  Position "Long" - purchasing an asset in anticipation of a further increase in the price of the asset. Can be compared to buying. Long traders or buyers are called “bulls”. The name of the growing market - is “bullish”.  The “Short” position is an entry into a deal in anticipation of a further decrease in the price of an asset. The “short” mechanism is more complicated and difficult to understand. In simple terms, you borrow an asset from the exchange and then sell it at the current price. When the price goes down, you buy the asset and return it back, and take the difference between the prices as your profit. Currently, this process is automated and happens instantly, so you do not need to borrow an asset from the exchange and sell it yourself. On our platform, you just need to open a position, and the system will do every step automatically. Short traders (or sellers) are commonly referred to as “bears”. This is why a down market is called a bear market.  Position liquidation. The most unpleasant term for every trader. Liquidation is the forced closure of a position due to insufficient maintenance margin for the position. The higher your leverage and the lower your maintenance margin, the higher the risk of liquidation of your position. You can find the rest of the futures market terms in our Futures Trading FAQ article.   You can find the instructions on how to start trading on Futures below:   First of all, you need to deposit funds to the Futures balance of your Tothemoon account. There are several ways to do this: you can make a deposit to the address of your Futures wallet, and also you can transfer funds from your exchange wallet to the futures one. There are two Base assets available for trading on Futures: USDT and BTC.    Go to the Futures page.    Choose the leverage for your Futures position. To do this, click on the "Cross" button and select the leverage:  Select the type of position you would like to open (long or short), order type, and enter the position size. You can open a position both at the market price and at the price of a limit order.  There are two additional types of orders in the futures market: Stop Market and Stop Limit. A Stop Market order is triggered by a stop price. When the stop price is reached, this order becomes a market order and the position closes at the current price. A Stop Limit order is a conditional order that is executed at a specified limit price after the stop price is reached.  The difference is that once the stop price is reached, an order will be placed at the limit price.    Open a position and earn a profit! Risk Reminder: Futures Trading is a high-risk instrument, it can both maximize your profits through the use of leverage and lead to serious losses. Before trading futures, you should develop a trading strategy.  

How to Trade Futures

 Need assistance with your account, or verification, or have any questions about trading? We’ll get you the help you need. Requests are usually processed within 1-2 hours, in some cases - up to 24 hours. There are three ways to contact our Support Team:    Online chat: Click on the chat in the lower right corner. Our smart Online Bot will help you choose the category of the request, answer the main questions, and help direct your request to the Support Agent.    Submit a ticket in the upper right corner near the ID. Choose the category of your request, describe your question, attach files, add additional data if necessary, and click "Send".     Send a request to support@tothemoon.com. When contacting the Support Team, please provide the email associated with your Tothemoon account and a detailed description of the question/issue.   

If you have any questions on crypto trading and on how to buy and sell Bitcoin, contact a support team. Support in the mobile app, in the web version and by email explained

Crypto Trading Platform Support Team

How to contact the Support Team

Cryptology follows Anti-Money Laundering and Know Your Customer policies to protect its users. Buying and selling digital coins with us is secure. The information on AML and KYC policies is on this page

AML-KYC Policy of Our Crypto Trading Platform

AML-KYC Policy

 Tether is a cryptocurrency that was created with the intent of mirroring the US Dollar. It is meant to be traded at a fixed price of USD ($1). Each Tether is allegedly backed by 1 real Dollar, that’s held in the company’s reserve.  There is also a form of Tether that is backed by the Euro, even though it has an extremely low trading volume. 

A cryptocurrency mirroring USD is Tether. Find information about this currency on this page. Buy and sell Tether at the worldwide crypto marketplace right now

What is Tether (USDT)? Buy and Sell Tether at Crypto Trading Platform

What is Tether (USDT)?

 Go to https://tothemoon.com  Click "Buy crypto" in the upper-left corner of the screen. There are a few simple steps ahead for a quick purchase.   Enter the amount in USD, EUR, or BRL that you want to spend. Choose the cryptocurrency you want to receive. Once you choose, you will see the equivalent of the amount in cryptocurrency that you will receive. Then click on the green button and you will be redirected to the next step.  Fill in the fields with the data of your bank card, and click "Next" to confirm your payment.   You will be redirected to the payment system's website, where you need to enter a confirmation code by SMS.  Enter the code you received to finish the purchase and that's it. You will be redirected to Tothemoon’s website and the amount will be updated in your Tothemoon account instantly.  You can make a withdrawal on the Balances page. Please use our instructions on How to make a crypto withdrawal. If you have any issues and need assistance, don’t hesitate to contact our Support Team for further help.  

How to use the Buy Crypto?

 Buy Crypto allows users to quickly convert fiat into cryptocurrency. To make a quick purchase, please go to the Buy Crypto page, add the amount to buy, and enter your bank card details. Follow our step-by-step instructions for a quick purchase: How to use Buy Crypto.     

How does Buy Crypto work?

 To buy and sell on the Tothemoon exchange, you will have your own cryptocurrency wallet for each of the available currencies. To withdraw funds to an external wallet, you will need the address of your personal wallet.  Please check our article on How to make a withdrawal to an external wallet. 

Do I need a cryptocurrency wallet to buy, sell, or exchange currency?

   The cryptocurrency is credited to your Balance Immediately after payment. If the currency doesn’t display on your balance, please contact the Customer Support team: support@tothemoon.com and attach a screenshot of your Balance.  

How long will the cryptocurrency be credited to the balance after paying by bank card?

 The fee for purchases with a VISA, or Mastercard bank card is 2,8%  The fee for withdrawal of BTC - 0,0001 BTC, ETH - 0,0035, USDT_TRC20 - 7,5  Please follow our article to learn more about withdrawal fees for other cryptocurrencies: Tothemoon fees 

What are the deposit and withdrawal fees?

 Please go to the Balances - Spot section in the upper-right corner, there will be the currency after purchase: 

Where can I find the cryptocurrency immediately after purchase?

 Tothemoon provides user funds insurance with a Secure Asset Fund where we allocate a part of all trading fees to offer protection to our users and their funds in extreme cases. The size of the Secure Asset Fund is changed dynamically based on the current market situation, but can't be reduced to less than $1,000,000 in USD equivalent. To ensure the security of the funds in custody, Tothemoon follows strict Security Policy that enforces a set of security standards for our technical and business operations.   However, our policy does not cover any losses resulting from unauthorized access to users personal account(s) due to a breach or loss of credentials. It is your responsibility to use a strong password and maintain control of all login credentials you use to access Tothemoon. Digital currency is not legal tender and is not backed by the government. 

Are my funds safe with Tothemoon?

 For today, Phishing is a popular fraudulent practice. The main purpose of Phishing is to induce individuals to reveal personal information such as passwords and credit card numbers by sending fake emails from the company. Installing an Anti-Phishing Code will additionally protect your account from fraudulent emails. This code will allow you to see the difference between official Tothemoon and emails from fraudsters. Follow the simple steps to install an Anti-Phishing Code on your account:   Go to the Account - Settings page and choose the Security tab.  Below click to Set Up the Anti-Phishing Code.  Enter the Anti-Phishing Code and a two-factor authorization code, if you have it installed.  Now your Anti-Phishing code is enabled. Within one minute you will receive a code to your email linked to your Tothemoon account, this code will be visible in the upper left corner of the email:  Use this code to identify the official email from Tothemoon. If the code in the email doesn't match or is missing, do not follow the links in it, and do not reply to this email. Also, you can change the Anti-Phishing code at any time in the Account - Security settings.    Please note that the Anti-Phishing Code will only be visible in emails about transactions and actions in your account. There is no code in Marketing emails from Tothemoon about promotions and platform updates.    

What is Anti-Phishing Code and how to install it?

 How to configure the Futures Trading Bot?   Choose the contract and click on the futures grid option.  Then select if you want to go Short Long or you may choose both options.  Then indicate the lowest price you think it will reach and the upper price.  You'll see the space down below where you may choose the number of orders you want the bot to make, between 2 to 100. It depends on your strategy and the risk you want to assume.   After completing the bot creation, we only need to indicate the investment we want to use for this bot and choose the amount of the profit in percentage for each grid order placed. Once you have created it, you will be able to pause and resume it at any time if you see any change in the market.   After completing all these steps you'll have a Futures grid bot, where you can generate great profitability, and be aware of the possible risk you assume when using this type of bot.       

Getting started with a Tothemoon Grid bot

 In case you forgot the password, you always have an opportunity to reset it using your account e-mail:   Use the "Sign In" button in the upper right corner, and click on the "Forgot Password" button:  Enter the email you used to register your account and you will receive an email with further instructions.   How to reset the password if you are already logged in? Please go to "Settings and Security", in the Password section click "Change password":   You will receive an email to your Tothemoon account email with further instructions.          

How to reset the password?

 If you would like to create an account as a company, please choose the "Institutional" option when you create your account.  Fill in the appropriate form on our site and you will automatically receive an e-mail with a list of required documents for verification. The documents will be checked and the Institutional team will reply within 1-2 business days. 

I'm an Institutional. How to get verified?

 In order to reset 2FA, kindly contact our Support team by submitting a ticket or send us a request to support@tothemoon.com. When sending a request, please choose the 2FA category:  For security reasons, in order to disable 2FA on your account, we will need some information to verify your identity.    If your account is Institutional, please provide your personal identity with your position of authority to manage your account with the company, include a selfie with your national ID and a piece of paper with the following information in handwritten form: date of request, name of our company, "Reset 2FA".  Verification at the Advanced level and above will require a selfie with an ID and the current date written on a piece of paper.   If your account is without verification, we need the following information: name and surname, selfie with ID or passport, date of Birth, date of registration of the Tothemoon account and the last 4 digits of the linked card or transaction hashes.  

How do I reset 2FA for my account?

 Please note:    Normally, bank transfer transactions are processed within 1-3 hours, and in some cases, within 1-3 business days. If the transaction is rejected, your funds will be returned within 14 days.  Make sure you provide the Reference number in the deposit details. Otherwise, your funds may be lost.  You can make a deposit from your personal bank account in which the name and surname of the owner match the name and surname in your Tothemoon account. In case of a mismatch, the transaction can be returned to the bank account owner.   From which countries can I make a bank transfer deposit?  For SEPA payments, we support deposits from the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, and Sweden. Andorra, Iceland, Lichtenstein, Monaco, Norway, San Marino, Switzerland, and the Vatican City are also included. For SWIFT payments, we support deposits from the following countries: Andorra, Australia, Austria, Belgium, Bhutan, Brunei Darussalam, Chile, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, the Republic of Korea, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Republic of North Macedonia, Romania, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan (Province of China), Uruguay.  In what currency can I make the bank transfer deposit?  You can only deposit EUR.  Is there a fee for bank transfer deposits?  No, Tothemoon does not charge clients a deposit fee. However, your bank may apply a processing fee. Please contact your banking institution for more information regarding this processing fee.  What are the deposit limits?  The minimum amount deposit is 50 EUR. You can also be restricted by limits according to your verification level.  How do I make a deposit using SEPA or SWIFT?   Go to the Balances page;  Click Deposit;  Choose the Balance Exchange and the currency EUR;  Choose the Bank Transfer option. You will see the credentials to which you can send a bank transfer  

Bank transfer: Deposit using the SEPA or SWIFT methods

 Please note:   Tothemoon’s settlement time is at 15:50 UTC.  Bank transfer transactions are processed within 1-3 business days, and if a withdrawal is made to any bank except Unlimit, then the time may also be increased due to transfers between banks.  Transaction processing time may be increased on bank holidays or weekends.  You can withdraw funds only to a bank account in which the name and surname of the owner match the name and surname in your Tothemoon account.  In case of rejection of the transaction, your funds will be returned within 14 days.  The withdrawals can only be sent to banks in the countries that we currently support. You can check the full list here;  If you still have further questions, please contact the Customer Support Team and we will do our best to assist you.   In what currency can I make the bank transfer withdrawal?  You can only withdraw EUR. To withdraw USD, you can use the Unlimit bank account.  What are the withdrawal fees?  The fee for withdrawals is 7 EUR/USD.  To make a SEPA withdrawal, please follow the simple steps:   Go to the Balances page;  Choose "Withdraw";  Choose the wallet and currency;  In the next step, select "Bank Transfer" and you will need to add the credentials for withdrawal to a bank account;  Make sure that the data is entered correctly and click the "Withdraw" button.  

Bank transfer: Withdrawal using the SEPA or SWIFT methods

  What are the fees for the crypto deposits?  There are no fees for crypto deposits on Tothemoon.  What are the limits for crypto deposits?  There are no limits for crypto deposits, however, you can be limited to the maximum amount depending on your verification level.  What happens if I send the wrong coin?  Cryptocurrency transactions, in their absolute majority, are irreversible. This means that if you send the wrong coin to the wrong wallet, it will probably be lost forever.  How do I get a wallet address?  Getting a wallet is fairly easy for most currencies. However, there are countless options out there depending on your needs and how safe you want to be. Any wallet you get will give you the possibility to generate addresses. If you don’t see a “Generate address” or “My addresses” button, you can normally generate one on the “Receive/Send” section. On Tothemoon you can get the deposit address by clicking the Deposit button.  Where is my crypto deposit?  First, please check if the transaction ID exists in the blockchain, as the wallets might delay the broadcasting. The transaction ID is a string of numbers and letters that you can use to verify your transfer data in the network. If the transaction already exists in the blockchain, please check whether it has enough confirmations. Different currencies can have different processing times. For example, ETH transactions are normally substantially faster than the BTC ones (several minutes versus up to an hour). If you believe your transaction is taking longer than expected, please contact our Support Team. Please note: for some currencies, such as XRP or XLM, specifying a tag when sending a transaction is mandatory. If the tag is not specified or is specified incorrectly, it will result in your funds being lost.   How do I make a crypto deposit?  You can make cryptocurrency deposits on Tothemoon without any fees. Please go to the Balances page, select a currency and click "Deposit": Then choose the Balance (Exchange or Futures), Wallet, Currency and click "Next":  Next, you will see the address for the deposit:   *Please check the network where the funds will be sent. In case the network was chosen incorrectly, the funds may be lost. In case your transaction has not been processed, please contact the Customer Support Team, and specify the email associated with the Tothemoon account and transaction details.   

Crypto deposits

 What are the withdrawal fees?   On the Tothemoon platform, you can make an instant withdrawal to an external cryptocurrency wallet. You can check the fees for each currency, minimum amounts, and available networks in our article Tothemoon Fees.  How can I speed up unconfirmed transactions?  After the transaction has been broadcasted to the network, there’s usually no way of affecting it and you can just wait for the confirmation. To make this process faster for future transactions, you can choose to pay a higher fee when setting up your transaction so it can be included in the block earlier.  What is a confirmation?  Transactions within the blockchain network are validated only when a certain number of miners (minimum of 3) confirm their authenticity and include them in the blocks that become part of the blockchain. When your transaction is broadcasted to the network, you need to wait for it to be confirmed by a sufficient amount of miners in order to be validated.  The processing is delayed, what should I do?  Crypto transactions depend on a certain number of approvals by the network to be validated. This can take slightly longer or less time than expected. However, you can check the status of your transaction by using the transaction ID on a blockchain explorer such as blockchain.info or etherscan.io  What if I sent the transaction to the incorrect address?  Unfortunately, all transactions broadcasted to the blockchain are irreversible. Once your coins are sent, it is practically impossible to recover them. However, there are some rare situations in which the transaction might fail and the money might be sent back. For example, Bitcoin addresses contain a built-in check code, so it's generally not possible to send Bitcoins to a mistyped address. However, if the address is well-formed but no one owns it, any coin sent to that address will be lost.  My withdrawal is Pending/In progress  Sometimes withdrawals may take longer than usual to process a transaction. If we need additional verification for security purposes, we will contact you via your account email. Please do not hesitate to contact our Support Team if you have any additional questions.  How do I make the crypto withdrawal?  In order to make a crypto withdrawal, please go to the Balances page, and click Withdraw: Next, choose the Balance (Exchange or Futures) and the Wallet (Currency): In the next step, add the wallet address, choose the network and the amount:  Normally, cryptocurrency withdrawals are processed within a few minutes. *Please check the network where the funds will be sent. In case the network was chosen incorrectly, the funds may be lost. In case your transaction has not been processed, please contact the Customer Support Team, and specify the email associated with the Tothemoon account and transaction details.     

Crypto withdrawals

 Cryptocurrencies that are based on blockchains using the Proof of Stake (PoS) consensus mechanism require their native crypto to be staked. This helps with validating transactions and maintaining the efficiency and security of the blockchain.  

What is crypto Staking?

 Staking cryptocurrencies is one of the least risky options to grow your assets. At Tothemoon, we only support protocol staking, in which slashing is the only risk you may need to worry about. 

Is Staking cryptocurrency safe?

 When you stake your crypto, you’re rewarded for providing your funds to support the blockchain. Your rewards can be accumulated by staking or are automatically sent to your wallet. The frequency of your rewards depends on the blockchain you choose to stake with.  

How do I earn rewards?

 You can unstake funds at any time. Rewards will stop accruing after the staking is closed, but you will get back the amount you used based on your selected staking option and unbonding period. 

Can I unstake my funds at anytime? 

 There are no gas fees when using Tothemoon’s staking solutions. But by self-staking you may incur fees and this non-custodial option can also be expensive to set up due to the amount of crypto required and computational power necessary to run nodes. 

Are there fees for staking?

 Tothemoon is a cryptocurrency platform, mobile app, and suite of products designed to empower newcomers in the world of crypto trading. We offer safe, simple, and intelligent solutions for buying, selling, and managing cryptocurrency. 

What is Tothemoon?

  Welcome to Tothemoon! Creating an account is quick and easy:   Follow the link:  Create an account  Enter your email address and set your password.   Confirm your email address and pass KYC verification.   And that’s it, you’re ready to start trading!   

How can I open a Tothemoon account?

 We’ve been in the crypto space since 2017, earning awards from highly respected organizations such as a Triple AAA cybersecurity rating by CER (Crypto Exchange Ranking), a 7/10 rating by CoinGecko, and hundreds of 5-star reviews from our customers on TrustPilot.  

How Secure is Tothemoon?

 Please click on the "Apply for Listing" link situated at the top of the page and complete the quick form. Our Listing Managers will reach out to you within two business days. 

How do we list our token on Tothemoon?

 The project must fulfill the following conditions:   The legal entity must be incorporated in one of the available countries.  The following market-making requirements must be met: 2.1. The average 24-hour spread should not be more than 1% bid/ask. 2.2 Minimum of $10,000 daily trading volume per trading pair starting from the date of the trading launch. 2.3 Trades should at least be executed every 30 minutes. 2.4 Have a minimum of $1,000 within a 1.9% spread of ask orders. 2.5 Have a minimum of $1,000 within a 1.9% spread of bid orders  

What are the requirements to get listed on Tothemoon?

  Due Diligence. Our expert Listing Team performs a standard check-up on the project, evaluating such elements as the product itself, team and founders, media presence, code, community, and tokenomic review.  KYB (Know Your Business). For our Legal and AML Teams to perform the KYB procedure, your dedicated Listing Manager will request a set of basic documents on the legal entity and a simple questionnaire to fill out and sign.  Finalizing onboarding. Both parties sign a standard Listing Agreement, provided to you by the Listing Manager. Kindly notice, that Tothemoon has certain MM requirements, which must be met on a daily basis.  Our Partner MM Providers will take care of it for you, or you can choose any third-party MM Provider  Marketing Campaign Planning. Our experienced Marketing Team will make sure to meet all your needs and prepare a targeted Marketing Campaign catered to your project. Tothemoon does not impose any fees for conducting extra marketing activities. However, we do encourage and appreciate token prize funds for distribution (Airdrops, Giveaways, Trading Competitions, etc.) in order to raise the visibility of your project.  Integration & tech organization. Once the Token is integrated into the Platform, you have the option to either establish three MM accounts and configure all the necessary settings yourself or let our Partner MM Providers handle it for you!  Listing Announcement. As scheduled, we announced the Listing and launched the Marketing Campaign. Good news! Even after the campaign is over, our team will remain in contact with you and coordinate further initiatives to continuously promote your token!  

What is the listing process at Tothemoon?

Staking T&Cs

Listing T&Cs

 By staking with Tothemoon you minimize the potential risks associated with staking crypto. However, self-custodial staking is more complex and therefore has more risks associated - it requires a significant amount of crypto, there is the potential for slashing (where some of your funds can be lost), and if set up incorrectly, users risk losing all of their staked crypto. 

Are there any risks associated with staking?

 By staking with Tothemoon you can trust our reliable and verified staking partners who are highly experienced validators and node operators. 

What are the advantages of staking?

 Tothemoon currently supports crypto staking for Ethereum (ETH), Solana (SOL) and Polkadot (DOT), Kusama (KSM), Near (NEAR), and The Graph (GRT), with many more planned for the future.   

What are the current supported currencies?

 In order to start staking, you need to make a cryptocurrency deposit and pass verification before that. You can find out what levels of verification we have and what documents are required in our article Tothemoon verification process.  

Do I need to verify my account to stake cryptocurrency?

  Log in to the Tothemoon Exchange and click the “Grow” tab.  Select a crypto to stake and click “Next”. Choose the options (Fixed or Flexible) and the amount.   Activate "Automatic reward staking" to accumulate your reward every day and click “Confirm”.  Start earning rewards! You can follow the results on the Tothemoon Grow - Open page and in your Balance dashboard.   

How do I start staking?

 You can top up your balance using a crypto deposit or a bank card deposit. On the Buy Crypto page, you can swap fiat for cryptocurrency and then use it for staking. 

How do I top up my Tothemoon wallet?

 You will receive rewards from your staked assets on Tothemoon once a week. 

How often are staking rewards paid?

 The rewards from staking are determined by the relevant protocol. However, you can influence the percentage of the APR by choosing a Fixed or Flexible Staking type. The Fixed type of staking implies a higher APR. 

What is the amount of rewards I will earn?

 The main difference is in the unbonding period. This is the amount of time you need to wait to get the unstaked amount.   By choosing a Flexible type of staking, you will have the option to get the unstaked amount without unbonding period with a lower APR.  By choosing a Fixed Staking type, you can get the unstaked amount with the higher offering APR and by unbonding period.   

What is the difference between “Fixed” or “Flexible” Staking?

 Click on the Transaction tab on the Grow page to see the rewards for your current staked crypto. To see all rewards earned in the closed stakings, please check the History tab on the Grow page. 

Where can I view my staking rewards?

 Your staked coins can be unstaked anytime immediately with our Flexible option or after the end of the unbonding period with our Fixed option. Then, your rewards will be auto-credited to your available balance on the Tothemoon Exchange once they’re unstaked. 

When can I unstake the coins I've staked?

 Tothemoon will pay yield out of its own platform income to provide yields for your stake. The APR varies based on market conditions and APRs provided by PoS protocols. 

How is APR determined?

 There are no hidden fees. The fee charged by Tothemoon is already included in the APR. 

Are there any fees?

 We provide staking to users from all countries except the list of restricted countries according to our Terms and Conditions: Afghanistan, American Samoa, Canada, Cuba, Guam, Iran, Iraq, Japan, Lebanon, Libya, Myanmar, Nicaragua, North Korea, Northern Mariana Islands, Occupied territories of Ukraine, Pakistan, Puerto Rico, Russian Federation, Somalia, South Sudan, State of Palestine, Sudan, Syria, U.S. Virgin Islands, United Kingdom, United States of America, Uzbekistan, Venezuela, Yemen. 

Where is staking available?

 You can withdraw rewards immediately after they are credited to your available balance on the exchange. Use our instructions to make a crypto withdrawal or contact our Support Team if you need any help. 

How do I withdraw my rewards?

 To list your token on Tothemoon, please thoroughly review and agree to the Listing Terms and Conditions by visiting the following link: Listing T&Cs 

What are the Listing Terms & Conditions?

 Tothemoon has decided to cease providing services in the UK. As of now, we are not allowing new UK customers to create accounts on the Tothemoon platform. All existing UK customers are required to withdraw their funds from the Tothemoon platform by 15 June 2024*. Please be informed that we switched all UK customer accounts to withdraw-only mode on 15 January 2024.  *The deadline has been extended from 15 April 2024 to 15 June 2024. 

Cessation of Operations in the UK

 The decision to pause our operations in the UK aligns with the recent implementation of new regulations, specifically PS23/6: Financial promotions rules for crypto assets. We are taking this step to ensure that when we re-enter the UK market, we will be fully prepared and operating in complete compliance with local regulations and FCA guidelines. 