Steps to fix "Incorrect Code" errors with Two-Factor AuthenticationThe most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time in your Google Authenticator app follow the instructions for your operating system below.On Android:<ol><li>Go to the Main Menu on the Google Authenticator app</li><li>Select Settings</li><li>Select Time correction for codes</li><li dir="ltr">Select Sync now</li></ol><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43429936229/original/hcXAlr7zR83JRXD5zdCPgrfqexm0y911Eg.png?1692179335" style="width: 534px;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43429936229">On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.On iOS (Apple iPhone):<ol><li>Go to the iPhone Settings App. (your phone settings area)</li><li>Select General</li><li>Select Date &amp; Time</li><li>Enable Set Automatically</li><li dir="ltr">If its already enabled, disable it, wait a few seconds and re-enable</li></ol><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43504833221/original/BLzoEdCV0ooofUOEPw0GavAirrzHDFuS3Q.png?1723798586" style="width: 432px; max-width: 100%;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43504833221">

If you face an ‘Incorrect code’ error with two-factor authentification, follow our simple guide to fix it. Step-by-step instructions with screenshots for Android and iOS devices

Two-Factor Authentification Fails on Crypto Trading Platform

My Two-Factor codes aren’t accepted ("Incorrect Code" error)

<span class="fr-view collab-annotatable" data-identifyelement="218" data-test-id="article-description" style="box-sizing: border-box; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; cursor: auto; display: block;"><h3 data-identifyelement="229" dir="ltr" style="box-sizing: border-box; font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 30.63px; color: rgb(24, 50, 71); margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">What is KYC?</h3><p data-identifyelement="231" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">KYC stands for Know Your Customer. These are guidelines and regulations in digital asset and financial services industries that require users to verify their identity and suitability to use certain products and ensure they are aware of the risks involved.<h3 data-identifyelement="232" dir="ltr" style="box-sizing: border-box; font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 30.63px; color: rgb(24, 50, 71); margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">Why do I need to pass identity verification?</h3><p data-identifyelement="234" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Security is at the forefront of our operations here at Tothemoon. Passing our KYC identity verification allows us to verify which users are legit and those ones that are not. This adds extra layers of security for both our platform and user base. Malicious attacks are common in crypto much like other technology-based industries, therefore it is our duty to have the correct due diligence in place.<h3 data-identifyelement="235" dir="ltr" style="box-sizing: border-box; font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 30.63px; color: rgb(24, 50, 71); margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">I have already passed KYC before, do I need to pass it again?</h3><p data-identifyelement="237" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Yes, you do need to pass it again. Our procedures and measures have changed slightly since our last checks therefore it is important we thoroughly recheck current users and correctly check our new ones.<h3 data-identifyelement="238" style="box-sizing: border-box; font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 30.63px; color: rgb(24, 50, 71); margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">What should I do if my verification was failed?&nbsp;</h3><p data-identifyelement="240" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">There are several reasons why your verification could be rejected:&nbsp;<ul data-identifyelement="241" style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px;"><li data-identifyelement="242" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">low-quality photos;&nbsp;</li><li data-identifyelement="243" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">documents that do not meet the requirements;&nbsp;</li><li data-identifyelement="244" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">security reasons;&nbsp;</li></ul><p data-identifyelement="245" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">If the document review was rejected, you can see the specific reason for rejection on the "Verification" page. In some cases, you can try to pass the verification again, on the Verification page, click "Try again" or "Upload documents". Please note that documents can be uploaded in the required form and do not send too many incorrect files - this will lead to account blocking. You can check all the document requirements in the article "Verification process". In case if you need further help, kindly contact the Support Team.&nbsp;<h3 data-identifyelement="251" dir="ltr" style="box-sizing: border-box; font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 30.63px; color: rgb(24, 50, 71); margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">I’m underaged. Can I open an account with Tothemoon?&nbsp;</h3><p data-identifyelement="253" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Unfortunately, no. As per Tothemoon’s Terms and Conditions, the client acknowledges that he/she is above the legal minimum age (18) upon account registration. Failure to comply shall result in the blocking of the account.&nbsp;<h3 data-identifyelement="254" dir="ltr" style="box-sizing: border-box; font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; line-height: 30.63px; color: rgb(24, 50, 71); margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">Can I edit my personal data?&nbsp;</h3><p data-identifyelement="256" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">For now, once the information has been submitted, it cannot be removed or edited by the user. To do this, please contact our Support Team. <h3> </h3>

What is KYC?

<h3 dir="ltr">Level 1 - Basic</h3>Requirements<ul style="margin-bottom: 0px; padding-inline-start: 48px;"><li>Full name</li><li>Date of birth</li><li>Residency</li><li>Citizenship</li><li>Mobile phone number</li></ul>Limits<ul style="margin-bottom: 0px; padding-inline-start: 48px;"><li>Daily limit: 699 EUR</li><li>Total limit: 10,000 EUR</li><li>Can't withdraw in fiat</li><li>Can’t deposit in fiat</li></ul><h3 dir="ltr" style="line-height: 1.38; margin-bottom: 4pt;">Level 2 - Advanced</h3>Requirements<ul style="margin-bottom: 0px; padding-inline-start: 48px;"><li>Identity document: ID card/passport</li><li>Selfie</li><li>KYC questionnaire</li><li>Address or proof of address: utility bill/bank statement*</li></ul>*Depending on your country’s rules and regulationsLimits<ul style="margin-bottom: 0px; padding-inline-start: 48px;"><li>Daily limit: 14,999 EUR</li><li>Total limit: 150,000 EUR (withdrawal)</li></ul><h3 dir="ltr" style="line-height: 1.38; margin-bottom: 4pt;">Level 3 - Unlimited</h3>Requirements<ul style="margin-bottom: 0px; padding-inline-start: 48px;"><li>Enhanced KYC questionnaire</li><li>Proof of source of funds</li></ul>Limits<ul style="margin-bottom: 0px; padding-inline-start: 48px;"><li dir="ltr" style="list-style-type: disc; font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400;">Unlimited</li></ul>

KYC Verification Levels

<p data-identifyelement="222" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Completing identity verification is quick and easy and will not only help secure your account and your crypto. but also give you more opportunities to grow your personal wealth. We recommend all our customers pass our Advanced Verification level to get the most out of Tothemoon. You will need to provide:<ul data-identifyelement="224" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; list-style: disc; color: rgb(24, 50, 71); font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; padding-inline-start: 48px; font-family: &quot;Helvetica Neue&quot;;"><li data-identifyelement="225" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Full name</li><li data-identifyelement="228" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Date of birth</li><li data-identifyelement="231" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Residency</li><li data-identifyelement="234" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Citizenship</li><li data-identifyelement="237" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Mobile phone number</li></ul><p data-identifyelement="240" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">How to pass verification successfully?<ol data-identifyelement="241" style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px;"><li data-identifyelement="242" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Simply take a photo of your identity document - this can be your passport, driver’s license, ID card or residence permit.</li></ol><ol data-identifyelement="245" style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; color: rgb(24, 50, 71); font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; font-family: &quot;Helvetica Neue&quot;;"><li data-identifyelement="246" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.38; margin-bottom: 0pt; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Take a selfie with your chosen ID.&nbsp;</li><li data-identifyelement="249" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.38; margin-bottom: 0pt; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Complete our short KYC questionnaire - it shouldn’t take longer than 2 minutes!&nbsp;</li><li data-identifyelement="252" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.38; margin-bottom: 0pt; margin-left: 0px; word-break: normal; overflow-wrap: break-word; font-family: &quot;Helvetica Neue&quot;;">Submit your proof of address - a bank statement or utility bill is perfect. So that we can verify you as quickly as possible, please make sure your photographs are good quality with all the documents’ data clearly visible.&nbsp;</li></ol><p data-identifyelement="256" dir="ltr" style="box-sizing: border-box; margin-bottom: 0pt; margin-left: 0px; font-size: 14px; line-height: 1.38; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">And that’s it! Once you’ve completed our verification process, you can buy, sell, trade, and make more of your crypto. If you have any questions you can always contact our Customer Support team at&nbsp;<a data-identifyelement="259" href="mailto:support@tothemoon.com" style="box-sizing: border-box; color: rgb(44, 92, 197);">support@tothemoon.com</a>

How to Pass Advanced Verification

If you would like to create an account as a company, please choose the "Institutional" option when you create your account.Fill in the appropriate form on our site and you will automatically receive an e-mail with a list of required documents for verification.&nbsp;The documents will be checked and the Institutional team will reply within 1-2 business days.

I'm an Institutional. How to get verified?

Web Version –&nbsp;<a data-identifyelement="518" href="http://www.cryptology.com/" rel="noreferrer noopener" style="box-sizing: border-box; color: rgb(44, 92, 197);" target="_blank"></a><a data-identifyelement="219" dir="ltr" href="https://tothemoon.com/" style="box-sizing: border-box; color: rgb(44, 92, 197);">https://tothemoon.com</a>1. Go to <a data-identifyelement="523" href="http://www.cryptology.com/" rel="noreferrer noopener" target="_blank" style="box-sizing: border-box; color: rgb(44, 92, 197);"></a><a data-identifyelement="220" dir="ltr" href="https://tothemoon.com/" style="box-sizing: border-box; color: rgb(44, 92, 197);">https://tothemoon.com</a>, and click on the top right button “Sign in" or "Create account”.2. Sign in (or Sign up if you don’t have an account) to Tothemoon. After that click on the “Account” button and choose Security.3: To enable Two-Factor Authentication, download Google Authenticator on the App Store or Google Play. Click on the “Enable 2FA” button. Then Scan the barcode with your Google Authenticator app or copy the secret key manually.&nbsp;Don't forget to save your secret key, as it is provided only once! Enter a code generated by your Google Authenticator. Click on the “Enable 2FA” button to finish it up.Mobile Application Version1. Sign in (or Sign up if you don’t have an account) to Tothemoon. After that click on the “Account” button and choose Settings and Security.2. To enable Two-Factor Authentication, download Google Authenticator on the App Store or Google Play. Click on the “Enable 2FA” button. Then Scan the barcode with your Google Authenticator app or copy the secret key manually. Don't forget to save your secret key, as it is provided only once! Enter a code generated by your Google Authenticator. Click on the “Enable 2FA” button to finish it up.Great! Now your account is more secure and your trading is safer than before.

For your security, you can use two-factor authentication. Use a web version and a mobile application and follow the instructions on this page to keep your transactions safe

How Do I Enable 2FA for My Account? Follow the Detailed Guide

How do I enable 2FA for my account?

In order to reset 2FA, kindly contact our Support team by <a href="https://cryptology.com/faq/how-to-contact-the-support-team-43000634452" rel="noreferrer" target="_blank">submitting a ticket</a> or send us a request to <a href="mailto:support@tothemoon.com">support@tothemoon.com</a>. When sending a request, please choose the 2FA category:For security reasons, in order to disable 2FA on your account, we will need some information to verify your identity.&nbsp;<ul><li dir="ltr">If your account is Institutional, please provide your personal identity with your position of authority to manage your account with the company, include a selfie with your national ID and a piece of paper with the following information in handwritten form: date of request, name of our company, "Reset 2FA".</li><li dir="ltr">Verification at the Advanced level&nbsp;and above will require a selfie with an ID and the current date written on a piece of paper.&nbsp;</li><li dir="ltr">If your account is without verification, we need the following information: name and surname, selfie with ID or passport, date of Birth, date of registration of the Tothemoon account and the last 4 digits of the linked card or transaction hashes.</li></ul>

How do I reset 2FA for my account?

<h3 data-identifyelement="196" dir="ltr" style="box-sizing: border-box; font-family: inherit; font-weight: 400; line-height: 30.63px; color: inherit; margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">Web:</h3><ol data-identifyelement="198" style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px;"><li data-identifyelement="199" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">To delete your account, please go to Account - Security Settings:&nbsp;<a data-identifyelement="201" dir="ltr" href="https://tothemoon.com/account/security" style="box-sizing: border-box; color: rgb(44, 92, 197);">https://tothemoon.com/account/security</a></li><li data-identifyelement="202" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Click "Delete account" and verify this action using the confirmation code from the email:</li></ol><h3 data-identifyelement="208" style="box-sizing: border-box; font-family: inherit; font-weight: 400; line-height: 30.63px; color: inherit; margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; text-align: start; text-indent: 0px;">Tothemoon Mobile App :</h3><ol data-identifyelement="210" style="box-sizing: border-box; margin-bottom: 10px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px; font-weight: 400; text-align: start; text-indent: 0px; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); color: rgba(9, 30, 66, 0.87); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, Cantarell, sans-serif; font-size: 14px;"><li data-identifyelement="211" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Open your Tothemoon App and click at the top left of the screen;</li><li data-identifyelement="212" dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 1.4; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">Click “Settings &amp; Security”, then the “Delete account” option. V<span data-identifyelement="215" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">erify this action using the confirmation code from the email: If you change your mind after account deletion, please get in touch with the <a data-identifyelement="220" href="https://tothemoon.com/faq/how-to-contact-the-support-team-43000634452" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197);" target="_blank">Support Team</a> for assistance.</li></ol>

If for any reason you need to delete your trading account at Cryptology, you need to enter the Settings page and push the ‘Delete Account’ button. Whenever you want to come back, contact support to restore your account

How Do I Delete My Account? Follow These Simple Steps

How do I delete my account?

Tothemoon provides user funds insurance with a Secure Asset Fund where we allocate a part of all trading fees to offer protection to our users and their funds in extreme cases. The size of the Secure Asset Fund is changed dynamically based on the current market situation, but can't be reduced to less than $1,000,000 in USD equivalent. To ensure the security of the funds in custody, <span dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon follows strict Security Policy that enforces a set of security standards for our technical and business operations.&nbsp;However, our policy does not cover any losses resulting from unauthorized access to users personal account(s) due to a breach or loss of credentials. It is your responsibility to use a strong password and maintain control of all login credentials you use to access <span style="color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Tothemoon. Digital currency is not legal tender and is not backed by the government.

Are my funds safe with Tothemoon?

<p data-identifyelement="196" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">For today, Phishing is a popular fraudulent practice. The main purpose of Phishing is to induce individuals to reveal personal information such as passwords and credit card numbers by sending fake emails from the company. Installing an Anti-Phishing Code will additionally protect your account from fraudulent emails. This code will allow you to see the difference between official Tothemoon and emails from fraudsters. Follow the simple steps to install an Anti-Phishing Code on your account:<ol><li data-identifyelement="198" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Go to the Account - Settings page and choose the Security tab.</li><li data-identifyelement="198" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Below click to Set Up the&nbsp;<span data-identifyelement="208" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Anti-Phishing Code.</li><li data-identifyelement="198" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;"><span data-identifyelement="216" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">E<span data-identifyelement="217" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">nter the <span data-identifyelement="218" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Anti-Phishing Code and <span data-identifyelement="219" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">a two-factor authorization code, if you have it installed.</li><li data-identifyelement="198" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;"><span data-identifyelement="223" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Now your Anti-Phishing code is enabled. Within one minute you will receive a code to your email linked to your Tothemoon account, this code will be visible in the upper left corner of the email:</li><li data-identifyelement="198" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Use this code to identify the official email from Tothemoon. If the code in the email doesn't match or is missing, do not follow the links in it, and do not reply to this email. Also, you can change the Anti-Phishing code at any time in the Account - Security settings.&nbsp;</li></ol><p data-identifyelement="231" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 1.4; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">Please note that the <span data-identifyelement="233" dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Anti-Phishing Code will only be visible in emails about transactions and actions in your account. There is no code in Marketing emails from Tothemoon about promotions and platform updates.

What is Anti-Phishing Code and how to install it?

In case you forgot the password, you always have an opportunity to reset it using your account e-mail: <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381499893/original/VMlYbxqev8qmXnWwftRmEZvZMvihP4WpQQ.png?1672050675" width="602" height="223" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381499893"> Use the "Sign In" button in the upper right corner, and click on the "Forgot Password" button:<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381499892/original/gxIGgMx1EtJBoF_8fOdoCWG8DZ_rn9pd9Q.png?1672050674" width="602" height="188" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381499892"> Enter the email you used to register your account and you will receive an email with further instructions.&nbsp; How to reset the password if you are already logged in?&nbsp;Please go to "Settings and Security", in the&nbsp;Password&nbsp;section click "Change password": <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43381501542/original/s7TYvgVV9yv2fwB4VDFpN6lZygLFDhvWGg.png?1672051815" width="602" height="184" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43381501542">You will receive an email to your Cryptology account email with further instructions.

How to reset the password?

Account and Verification

 Web Version – https://tothemoon.com  1. Go to https://tothemoon.com, and click on the top right button “Sign in" or "Create account”.  2. Sign in (or Sign up if you don’t have an account) to Tothemoon. After that click on the “Account” button and choose Security.  3: To enable Two-Factor Authentication, download Google Authenticator on the App Store or Google Play. Click on the “Enable 2FA” button. Then Scan the barcode with your Google Authenticator app or copy the secret key manually. Don't forget to save your secret key, as it is provided only once! Enter a code generated by your Google Authenticator. Click on the “Enable 2FA” button to finish it up.  Mobile Application Version  1. Sign in (or Sign up if you don’t have an account) to Tothemoon. After that click on the “Account” button and choose Settings and Security.   2. To enable Two-Factor Authentication, download Google Authenticator on the App Store or Google Play. Click on the “Enable 2FA” button. Then Scan the barcode with your Google Authenticator app or copy the secret key manually. Don't forget to save your secret key, as it is provided only once! Enter a code generated by your Google Authenticator. Click on the “Enable 2FA” button to finish it up.  Great! Now your account is more secure and your trading is safer than before. 

 Steps to fix "Incorrect Code" errors with Two-Factor Authentication  The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time in your Google Authenticator app follow the instructions for your operating system below.  On Android:   Go to the Main Menu on the Google Authenticator app  Select Settings  Select Time correction for codes  Select Sync now      On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.  On iOS (Apple iPhone):   Go to the iPhone Settings App. (your phone settings area)  Select General  Select Date & Time  Enable Set Automatically  If its already enabled, disable it, wait a few seconds and re-enable       

 Web:   To delete your account, please go to Account - Security Settings: https://tothemoon.com/account/security  Click "Delete account" and verify this action using the confirmation code from the email:   Tothemoon Mobile App :   Open your Tothemoon App and click at the top left of the screen;  Click “Settings & Security”, then the “Delete account” option. Verify this action using the confirmation code from the email: If you change your mind after account deletion, please get in touch with the Support Team for assistance.  

   Web Version – https://tothemoon.com  To trade on Tothemoon you need to sign up first and then pass the verification process. To do this see a step-by-step How to Get Verified guide and come back. So let’s start trading! Step 1: click on the "Exchange" tab to get started.  Step 2: next to the price chart you can find the order placement window. There are two main types of orders: Limit (Limit Order) and Market (Market Order). The main difference between these types of orders is that with a market order, you do not need to manually set the price of the order, and the order itself will be instantly executed at the current price of the asset. To place a market order you need to select the currency and amount you want to buy or sell and click the Buy button (Sell if you would like to sell your assets). The order will be instantly executed at the market price. It is not possible to cancel a Market Order.  Please note, that you should have enough currency on your balance that you want to exchange. If the number of assets is not enough, you will receive a notification when placing an order. You can also check this on the Balances tab.  Step 3: A limit order executes at a selected price, which you need to set manually. In order to place a Limit Order, you need to enter the order volume and the price at which the order should be filled.  The order will be executed when the asset price reaches the specified values. Thus, there is no guarantee that the order will be filled, since the price of the asset may never reach the values you specified.   To cancel a Limit Order, please find the window with your open orders (under the price chart window) and click on the “X” button.  Risk Reminder: Investing in digital assets involves high risks due to large price fluctuations. Before investing, please consider all the risks of investing in digital assets and be careful with your investment decisions.  

To buy and sell Bitcoin, Ethtreum, and other digital coins read this step-by-step guide. Instructions on how to use a crypto trading platform in mobile application or web version

A Step-By-Step Guide How to Trade Cryptocurrencies

How to Trade on Tothemoon

 Order book is a list of buy and sell orders for a specific currency, organized by price level. It allows you to see what price are investors willing to pay or sell their coins for.      

Use the order book to find out prices on cryptocurrencies. What is the order book? The term is explained on this page, read and start trading now!

What Is the Order Book: Crypto Trading Basics

What is the order book?

 The Ask Price is the lowest price that sellers are willing to sell their coins for. In reverse logic, the Bid Price is the highest amount a buyer is willing to pay for the asset. The difference between the two is commonly known as Spread.    

To trade cryptocurrencies successfully you need to be aware of what the ask and bid prices are. Read the basic terms explained on this page and start trading on our platform

What Are the Ask and Bid Prices: Crypto Trading Basics

What are the Ask and Bid prices?

 The minimum order size on Tothemoon is USD $0.10 or its equivalent.    

Wondering what a minimum order size when trading crypto is? Find the answers about buying and selling Bitcoin, Ethereum, and other cryptocurrencies, and create an account

Minimum Order Size When Trading Cryptocurrencies

What is the minimum order size?

  What is the minimum amount for deposits?  The minimum amount for the bank card deposit is 5 USD and 5 EUR. You can find all the latest information regarding fees in the Tothemoon Fees article.  Is verification required for the bank card deposit?   Yes, you should pass at least Advanced verification.  What is 3D Secure?  The 3D Secure authentication is an additional fraud prevention scheme. After you enter your credit card details on a payment page, a new window will appear, requesting for your personal security code. Your financial institution will authenticate the transaction within seconds, as well as confirm that you are the individual making the purchase. Usually, it means that your bank sends you an SMS with a one-time password which is entered in order to confirm your transaction.   Can I use a friend's card to make the deposit?  No, you can only make a deposit from your personal card. Using other people's cards is against the rules of our platform.  Why my deposit is declined?   The most common reasons are incorrect card details, incorrect CVV, insufficient funds, or the transaction was rejected by the bank. For more information, we recommend contacting your bank.   How do I make a bank card deposit? Please go to the “Balances” page, select a currency, and click "Deposit": Choose the "Exchange" tab and currency (USD or EUR): In the next step choose the payment method "Bank Card" and insert the amount. Then you should add the payment details of your card:       

Instructions on how to buy Bitcoin, Ethereum, and other digital coins using your bank card. Make a deposit to your account and benefit from crypto trading on a reliable platform

Bank Card Deposit Instructions: How to Buy Bitcoin

Bank сard deposits

 With the exception of the USA and Japan, Tothemoon is available worldwide. According to Tothemoon Terms and Conditions, we also may restrict or prohibit the use of all or a portion of the Services from restricted locations, which at this time include Afghanistan, Canada, Cuba, Iran, Iraq, Japan, Lebanon, Libya, Myanmar, Nicaragua, North Korea, Pakistan, Russian Federation, Somalia, South Sudan, State of Palestine, Sudan, Syria, United States of America and controlled territories (Northern, Mariana Islands, Puerto Rico, American Samoa, Guam, U.S. Virgin Islands), Uzbekistan, Occupied territories of Ukraine, United Kingdom, Venezuela, Yemen. Please note that this list may be updated at any time to reflect changes in applicable laws, regulations, or our internal policies. It is your responsibility to ensure that you are in compliance with any applicable local laws and regulations while accessing and using our Services.    

Where does Tothemoon operate?

   Trading: Current Spot trading fees are 0,2% maker and 0,2% taker    Deposit by bank card: 2,5% + 0,25 USD/EUR    Buy Crypto: 2,8%    Fiat withdrawals: SEPA EUR: €7 fee (are only available to EU banks)    Crypto deposits: You can make a deposit in any available cryptocurrency without fees    Crypto withdrawals: Please check out the full list of fees for deposits and withdrawals on our page Tothemoon Fees   

Wondering what trading, deposit, and withdrawal fees a crypto trading platform has? See the detailed information on every transaction on this page

What Fees Does a Crypto Trading Platform Have

Tothemoon Fees

 On a highly volatile market, an order might be executed at a price that is different than expected. Let's see an example.   If bid-ask spread on BTC-EUR pair is €3460 by €3469, and you place a market order to buy 1 BTC, you may expect it to fill at €3469. In the fraction of a second, it takes for your order to reach the exchange something may change, or your quotes could be slightly delayed. The price you actually get maybe €3462. The €2 difference between your expected price of €3460 and the €3462 price you actually end up buying at is called slippage.  Slippage refers to the difference between the expected price of a trade and the price at which the trade is actually executed. Slippage often occurs during periods of higher volatility when market orders are used. A market order assures you get into the trade, but there is a possibility you will end up with slippage and a worse price than expected.   Slippage does not directly refer to a negative or positive movement, as any change between the expected and actual prices can qualify. When orders are executed, the corresponding securities are purchased or sold at the most favorable price available. This can cause an order to produce results that are more favorable, equal to or less favorable than original expectations with the results being referred to as positive slippage, no slippage and negative slippage, respectively.  Want to know more about Slippage? Check Investopedia article 

In a highly volatile market, orders sometimes are executed at different prices as expected when creating an order. What is slippage? The basics of crypto training explained on this page

Market Order Executed at a Different Price: Crypto Trading Basics

Why was my market order executed at a different price? 

 Frequently Asked Questions   Definitions:  Tothemoon Perpetual Futures Contract: Our Perpetual Futures Contract is a derivative contract bonded to the price of the BTC price index as the underlying.   Index price: the Index Price is the average market price of different exchanges. The exchanges used for the Index Price are independent in order to avoid price manipulation.  Funding Rate: The Funding Rate, determines funds that will be received or marked off every 8 hours at 04:00 UTC, 12:00 UTC and 20:00 UTC.  So we have 3 funding intervals per day. You will only pay or receive the Funding amount if you hold a position at one of these times. If you close your position prior to the Funding Rate exchange then you will not pay nor receive the Funding Rate. When the Funding Rate is positive, longs pay shorts. When the Funding Rate is negative, shorts pay longs. Tothemoon does not charge any fees on the Funding Rate amount nor the exchange of it between longs and shorts, the Funding Rate is exchanged directly peer-to-peer. The Funding, is necessary to maintain the contract price close to the Index Price and avoid price manipulation on the exchange.  Mark Price:the Mark Price displays the Unrealized PNL. It is used to calculate the liquidation of the position and avoid price manipulation.   Mark Price = Index Price * ( 1 + Funding Rate * (Time to Funding / Funding Interval))  Open interest: total number of contracts in the order book.   Total balance: overall valuation of clients assets.   Equity: is a sum of total balance and Unrealized PNL.    Available: available assets on balance that could be used for trading.    Initial Margin: the amount that is necessary to enter into a leveraged position.    Maintenance Margin: Maintenance Margin is 50% of the Initial Margin. When your Margin becomes less than the Maintenance Margin, the position will be closed using the liquidation procedure.    Unrealized PNL: PNL that is calculated as a difference of the average price of a deal and the Mark Price.    Realized PNL: Realized PNL is calculated using the average price of opening position and the average price of the closing position.    Est. Liq. Price: it is an approximate price for liquidating the position. If the Mark price touches the Liquidation Price, the position will be liquidated.   Liquidation price: is the price which will be used to close the position in the case of liquidation.    How is the Funding calculated?  Funding Rate = Interest Rate Differencial + Premium Index  Interest Rate Differencial  Let’s suppose that BTC landing rate is 0.03% and USD landing rate is 0.06%, and we have 3 funding intervals per day.  Interest Rate Differencial  = (0.06% - 0.03%) / 3 = 0.01%  Premium Index, Depending on the situation on the market, we determine impact bid price(IBP) and impact ask price(IAP). Impact price is calculated as Volume Weighted Average Price (VWAP) on the market for volume ~10 BTC  Premium Index = (max(0, Impact Ask Price - Mark Price) - max(0, Mark Price - Impact Bid Price)) / Index Price  The Funding Amount is equal to the position value times the Funding Rate.  For example, the Mark Price is 4000 USD. You create a buy limit order (taker fee) at 3:00 UTC of 5000 contracts (contract size: 1 USD) that is ~1.25 BTC.  You will pay a commission of 0.0003125 BTC [(5000*1)/4000*0.01%]  The Funding Rate is 0.01%. At 4:00 UTC the Funding will be charged from your balance.   Funding: -0.000125 BTC [(5000*1)/4000*0.01%]  After the price of BTC changes to 5000 USD and you decide to close part of your position, you would create a market order selling 4000 contracts.   You will also pay a commission of 0.0006 BTC [(4000*1)/5000*0.075%]  The Funding Rate is changed to -0.02%. At 8:00 UTC the Funding will be added to your balance for the remaining position of 1000 contracts.  Funding: +(1000*1)/5000*0.02%=+0.00004 BTC       How is my PNL calculated?  Assume that you bought 500 contracts (contract size: 1 USD) at 3800 USD and then sold by market order 400 contracts at 4000 USD.   As your position was not completely closed part of your unrealized PNL was transformed to realized PLN and the remaining of the position will be maintained as unrealized PNL:  You also made a taker order, therefore, you have to pay taker's fee = 400/4000 * 0.075% = 0.000075 BTC  Realized PNL = 400 * 1 * (1/3800 - 1/4000) =  0,005263157 BTC minus fee  Unrealized PNL = (500 - 400) * 1 * (1/3800 - 1/4000) = 0.0001315789 BTC      What are the applicable fees?  Tothemoon has constant trading fees for perpetual futures.   Taker fees: 0.05%  Maker fees: 0.05%    FYI: Maintenance Margin includes commission for closing an open position and also include next funding to reduce the risk of wasting liquidation fund.    What is Cross-Margin?  When you open a position on Cross-Margin, the system will work to maintain your margin above liquidation level by taking funds from your available balance. If there are not enough funds on your account, the system checks if it is possible to cancel active orders that hold margin and cancel these. If both conditions take place, all the open positions are closed at Market Price.  Using Cross-Margin, Leverage is calculated as: Position size/Balance.   NOTE: Currently, Futures on the Android version only supports Cross-Margin. Isolated Margin will be available soon.      What is Isolated-Margin?  When you open a position on Isolated-Margin, the system will liquidate your position when it reaches liquidation level automatically. It will not take funds from your available balance, nor affect other open positions.  Using Isolated-Margin, you can fix the leverage you would like to use. The Margin will be calculated as: Position Size x Leverage.  NOTE: Currently, by default, the web version opens the position on Cross-Margin. If you wish to change this, you will need to drag the leverage forward towards x100, you will then see "Isolated" instead of "Cross".    What is the Insurance Fund?  Tothemoon offers 100x leverage for Perpetual Futures Contract on Bitcoin, this is a highly volatile financial product. These two factors cause a high risk of default. To cover possible obligations of one trader to the others, we decided to create an Insurance Fund. The Insurance Fund is used according to the discretion and risk management policy of Tothemoon. When opening a position, the trading system calculates two prices, the Liquidation Price and the Bankruptcy Price.   Depending on the size of the position, liquidity and market volatility, the actual average Liquidation Price could be even worse than the Bankruptcy Price. In these cases, losses concerned with the market condition will be covered from the Liquidation Fund. If there are not enough funds to cover losses of liquidation then the system automatically goes to Auto-Deleveraging Liquidation. In the opposite case, if the actual average Liquidation Price is better than the Bankruptcy Price, these funds will go to the Liquidation Fund.    What is Auto-DeLeveraging (ADL)?  Auto deleveraging is a procedure on the market when it is necessary to cover losses of some traders but there are not enough funds in the Liquidation Fund. In this case, the most profitable positions on the market will be automatically closed to cover losses.    Withdrawals:  Futures' withdrawals are processed everyday only one time per day at 10:00 UTC.   Processing time may take up to 2 hours.  Submit your withdrawal request by 10:00 UTC to be included in the same day's batch.    

BTC/USD futures trading guide. Find the answers to frequently asked questions. How the calculations are made and what fees you will face. Detailed instructions for successful trading

BTC/USD Futures Trading Guide and Frequently Asked Questions

Futures Trading Terminology

To use our crypto trading platform and to trade successfully you need to be aware of legal and privacy information. Read these terms attentively and start trading right now!

Legal and Privacy Information | Crypto Trading Platform

Exchange T&Cs

Your key to successful crypto trading: read terms and conditions, information on fees, deposits, withdrawals, and other essential details. All you need to know about our crypto trading platform

Contracts Terms and Conditions: Safe Crypto Trading

Contracts T&Cs

Make sure that your crypto trading is 100% anonymous and secure. Read our online crypto trading platform privacy policy and personal data protection

Privacy Policy: Amonymous Crypto Trading, Personal Data Protected

Privacy Policy

 How to trade futures on Tothemoon?  Trading futures contracts on Tothemoon is not as difficult as it might seem at first glance, but be careful, as futures trading carries more risks than trading on the spot market. If you already have a verified Tothemoon account, you will be able to start trading futures in the next few minutes.  Before trading, it is desirable to understand the basic terms that are used in the futures market. Below are the basic terms you will need to understand the futures market.   Futures are contract agreements to buy or sell assets in the future for a set price. When you make a futures contract, you do not buy the asset itself since the futures contract is a derivative. Hence the main difference between the futures market and the spot market: on the spot market you purchase and own the asset, but futures trading works in another way - you take a position on an asset without actually owning it.  Leverage is one of the most important tools in futures trading. Leverage allows you to maximize the profit. For example, to buy 1 BTC on the spot market, you will need tens of thousands of dollars, depending on market prices. Let's say the current price of Bitcoin is $15,000, so you need $15,000 to buy 1 BTC. A futures contract allows you to open a futures position on an asset by paying only a fraction of its cost. This is possible only with leverage. The more leverage, the fewer funds you need to invest in a position, but the higher the risk of liquidation of your position will be. For example, with x10 leverage, you do not need the entire amount ($15,000), but only $1,500 to buy a 1 BTC contract. Leverage is not available in spot trading.  Position "Long" - purchasing an asset in anticipation of a further increase in the price of the asset. Can be compared to buying. Long traders or buyers are called “bulls”. The name of the growing market - is “bullish”.  The “Short” position is an entry into a deal in anticipation of a further decrease in the price of an asset. The “short” mechanism is more complicated and difficult to understand. In simple terms, you borrow an asset from the exchange and then sell it at the current price. When the price goes down, you buy the asset and return it back, and take the difference between the prices as your profit. Currently, this process is automated and happens instantly, so you do not need to borrow an asset from the exchange and sell it yourself. On our platform, you just need to open a position, and the system will do every step automatically. Short traders (or sellers) are commonly referred to as “bears”. This is why a down market is called a bear market.  Position liquidation. The most unpleasant term for every trader. Liquidation is the forced closure of a position due to insufficient maintenance margin for the position. The higher your leverage and the lower your maintenance margin, the higher the risk of liquidation of your position. You can find the rest of the futures market terms in our Futures Trading FAQ article.   You can find the instructions on how to start trading on Futures below:   First of all, you need to deposit funds to the Futures balance of your Tothemoon account. There are several ways to do this: you can make a deposit to the address of your Futures wallet, and also you can transfer funds from your exchange wallet to the futures one. There are two Base assets available for trading on Futures: USDT and BTC.    Go to the Futures page.    Choose the leverage for your Futures position. To do this, click on the "Cross" button and select the leverage:  Select the type of position you would like to open (long or short), order type, and enter the position size. You can open a position both at the market price and at the price of a limit order.  There are two additional types of orders in the futures market: Stop Market and Stop Limit. A Stop Market order is triggered by a stop price. When the stop price is reached, this order becomes a market order and the position closes at the current price. A Stop Limit order is a conditional order that is executed at a specified limit price after the stop price is reached.  The difference is that once the stop price is reached, an order will be placed at the limit price.    Open a position and earn a profit! Risk Reminder: Futures Trading is a high-risk instrument, it can both maximize your profits through the use of leverage and lead to serious losses. Before trading futures, you should develop a trading strategy.  

How to Trade Futures

 Need assistance with your account, or verification, or have any questions about trading? We’ll get you the help you need. Requests are usually processed within 1-2 hours, in some cases - up to 24 hours. There are three ways to contact our Support Team:    Online chat: Click on the chat in the lower right corner. Our smart Online Bot will help you choose the category of the request, answer the main questions, and help direct your request to the Support Agent.    Submit a ticket in the upper right corner near the ID. Choose the category of your request, describe your question, attach files, add additional data if necessary, and click "Send".     Send a request to support@tothemoon.com. When contacting the Support Team, please provide the email associated with your Tothemoon account and a detailed description of the question/issue.   

If you have any questions on crypto trading and on how to buy and sell Bitcoin, contact a support team. Support in the mobile app, in the web version and by email explained

Crypto Trading Platform Support Team

How to contact the Support Team

Cryptology follows Anti-Money Laundering and Know Your Customer policies to protect its users. Buying and selling digital coins with us is secure. The information on AML and KYC policies is on this page

AML-KYC Policy of Our Crypto Trading Platform

AML-KYC Policy

 Tether is a cryptocurrency that was created with the intent of mirroring the US Dollar. It is meant to be traded at a fixed price of USD ($1). Each Tether is allegedly backed by 1 real Dollar, that’s held in the company’s reserve.  There is also a form of Tether that is backed by the Euro, even though it has an extremely low trading volume. 

A cryptocurrency mirroring USD is Tether. Find information about this currency on this page. Buy and sell Tether at the worldwide crypto marketplace right now

What is Tether (USDT)? Buy and Sell Tether at Crypto Trading Platform

What is Tether (USDT)?

 Go to https://tothemoon.com  Click "Buy crypto" in the upper-left corner of the screen. There are a few simple steps ahead for a quick purchase.   Enter the amount in USD, EUR, or BRL that you want to spend. Choose the cryptocurrency you want to receive. Once you choose, you will see the equivalent of the amount in cryptocurrency that you will receive. Then click on the green button and you will be redirected to the next step.  Fill in the fields with the data of your bank card, and click "Next" to confirm your payment.   You will be redirected to the payment system's website, where you need to enter a confirmation code by SMS.  Enter the code you received to finish the purchase and that's it. You will be redirected to Tothemoon’s website and the amount will be updated in your Tothemoon account instantly.  You can make a withdrawal on the Balances page. Please use our instructions on How to make a crypto withdrawal. If you have any issues and need assistance, don’t hesitate to contact our Support Team for further help.  

How to use the Buy Crypto?

 Buy Crypto allows users to quickly convert fiat into cryptocurrency. To make a quick purchase, please go to the Buy Crypto page, add the amount to buy, and enter your bank card details. Follow our step-by-step instructions for a quick purchase: How to use Buy Crypto.     

How does Buy Crypto work?

 To buy and sell on the Tothemoon exchange, you will have your own cryptocurrency wallet for each of the available currencies. To withdraw funds to an external wallet, you will need the address of your personal wallet.  Please check our article on How to make a withdrawal to an external wallet. 

Do I need a cryptocurrency wallet to buy, sell, or exchange currency?

   The cryptocurrency is credited to your Balance Immediately after payment. If the currency doesn’t display on your balance, please contact the Customer Support team: support@tothemoon.com and attach a screenshot of your Balance.  

How long will the cryptocurrency be credited to the balance after paying by bank card?

 The fee for purchases with a VISA, or Mastercard bank card is 2,8%  The fee for withdrawal of BTC - 0,0004 BTC, ETH - 0,0035, USDT_TRC20 - 3,5  Please follow our article to learn more about withdrawal fees for other cryptocurrencies: Tothemoon fees 

What are the deposit and withdrawal fees?

 Please go to the Balances - Spot section in the upper-right corner, there will be the currency after purchase: 

Where can I find the cryptocurrency immediately after purchase?

 Tothemoon provides user funds insurance with a Secure Asset Fund where we allocate a part of all trading fees to offer protection to our users and their funds in extreme cases. The size of the Secure Asset Fund is changed dynamically based on the current market situation, but can't be reduced to less than $1,000,000 in USD equivalent. To ensure the security of the funds in custody, Tothemoon follows strict Security Policy that enforces a set of security standards for our technical and business operations.   However, our policy does not cover any losses resulting from unauthorized access to users personal account(s) due to a breach or loss of credentials. It is your responsibility to use a strong password and maintain control of all login credentials you use to access Tothemoon. Digital currency is not legal tender and is not backed by the government. 

 For today, Phishing is a popular fraudulent practice. The main purpose of Phishing is to induce individuals to reveal personal information such as passwords and credit card numbers by sending fake emails from the company. Installing an Anti-Phishing Code will additionally protect your account from fraudulent emails. This code will allow you to see the difference between official Tothemoon and emails from fraudsters. Follow the simple steps to install an Anti-Phishing Code on your account:   Go to the Account - Settings page and choose the Security tab.  Below click to Set Up the Anti-Phishing Code.  Enter the Anti-Phishing Code and a two-factor authorization code, if you have it installed.  Now your Anti-Phishing code is enabled. Within one minute you will receive a code to your email linked to your Tothemoon account, this code will be visible in the upper left corner of the email:  Use this code to identify the official email from Tothemoon. If the code in the email doesn't match or is missing, do not follow the links in it, and do not reply to this email. Also, you can change the Anti-Phishing code at any time in the Account - Security settings.    Please note that the Anti-Phishing Code will only be visible in emails about transactions and actions in your account. There is no code in Marketing emails from Tothemoon about promotions and platform updates.    

 How to configure the Futures Trading Bot?   Choose the contract and click on the futures grid option.  Then select if you want to go Short Long or you may choose both options.  Then indicate the lowest price you think it will reach and the upper price.  You'll see the space down below where you may choose the number of orders you want the bot to make, between 2 to 100. It depends on your strategy and the risk you want to assume.   After completing the bot creation, we only need to indicate the investment we want to use for this bot and choose the amount of the profit in percentage for each grid order placed. Once you have created it, you will be able to pause and resume it at any time if you see any change in the market.   After completing all these steps you'll have a Futures grid bot, where you can generate great profitability, and be aware of the possible risk you assume when using this type of bot.       

Getting started with a Tothemoon Grid bot

 In case you forgot the password, you always have an opportunity to reset it using your account e-mail:    Use the "Sign In" button in the upper right corner, and click on the "Forgot Password" button:    Enter the email you used to register your account and you will receive an email with further instructions.   How to reset the password if you are already logged in? Please go to "Settings and Security", in the Password section click "Change password":    You will receive an email to your Cryptology account email with further instructions.       

 If you would like to create an account as a company, please choose the "Institutional" option when you create your account.  Fill in the appropriate form on our site and you will automatically receive an e-mail with a list of required documents for verification. The documents will be checked and the Institutional team will reply within 1-2 business days. 

 In order to reset 2FA, kindly contact our Support team by submitting a ticket or send us a request to support@tothemoon.com. When sending a request, please choose the 2FA category:  For security reasons, in order to disable 2FA on your account, we will need some information to verify your identity.    If your account is Institutional, please provide your personal identity with your position of authority to manage your account with the company, include a selfie with your national ID and a piece of paper with the following information in handwritten form: date of request, name of our company, "Reset 2FA".  Verification at the Advanced level and above will require a selfie with an ID and the current date written on a piece of paper.   If your account is without verification, we need the following information: name and surname, selfie with ID or passport, date of Birth, date of registration of the Tothemoon account and the last 4 digits of the linked card or transaction hashes.  

 Please note:    Normally, bank transfer transactions are processed within 1-3 hours, and in some cases, within 1-3 business days. If the transaction is rejected, your funds will be returned within 14 days.  Make sure you provide the Reference number in the deposit details. Otherwise, your funds may be lost.  You can make a deposit from your personal bank account in which the name and surname of the owner match the name and surname in your Tothemoon account. In case of a mismatch, the transaction can be returned to the bank account owner.   From which countries can I make a bank transfer deposit?  For SEPA payments, we support deposits from the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, and Sweden. Andorra, Iceland, Lichtenstein, Monaco, Norway, San Marino, Switzerland, and the Vatican City are also included. For SWIFT payments, we support deposits from the following countries: Andorra, Australia, Austria, Belgium, Bhutan, Brunei Darussalam, Chile, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, the Republic of Korea, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Republic of North Macedonia, Romania, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan (Province of China), Uruguay.  In what currency can I make the bank transfer deposit?  You can only deposit EUR.  Is there a fee for bank transfer deposits?  No, Tothemoon does not charge clients a deposit fee. However, your bank may apply a processing fee. Please contact your banking institution for more information regarding this processing fee.  What are the deposit limits?  The minimum amount deposit is 50 EUR. You can also be restricted by limits according to your verification level.  How do I make a deposit using SEPA or SWIFT?   Go to the Balances page;  Click Deposit;  Choose the Balance Exchange and the currency EUR;  Choose the Bank Transfer option. You will see the credentials to which you can send a bank transfer  

Bank transfer: Deposit using the SEPA or SWIFT methods

 Please note:   Tothemoon’s settlement time is at 15:50 UTC.  Bank transfer transactions are processed within 1-3 business days, and if a withdrawal is made to any bank except Unlimit, then the time may also be increased due to transfers between banks.  Transaction processing time may be increased on bank holidays or weekends.  You can withdraw funds only to a bank account in which the name and surname of the owner match the name and surname in your Tothemoon account.  In case of rejection of the transaction, your funds will be returned within 14 days.  The withdrawals can only be sent to banks in the countries that we currently support. You can check the full list here;  If you still have further questions, please contact the Customer Support Team and we will do our best to assist you.   In what currency can I make the bank transfer withdrawal?  You can only withdraw EUR. To withdraw USD, you can use the Unlimit bank account.  What are the withdrawal fees?  The fee for withdrawals is 7 EUR/USD.  To make a SEPA withdrawal, please follow the simple steps:   Go to the Balances page;  Choose "Withdraw";  Choose the wallet and currency;  In the next step, select "Bank Transfer" and you will need to add the credentials for withdrawal to a bank account;  Make sure that the data is entered correctly and click the "Withdraw" button.  

Bank transfer: Withdrawal using the SEPA or SWIFT methods

  What are the fees for the crypto deposits?  There are no fees for crypto deposits on Tothemoon.  What are the limits for crypto deposits?  There are no limits for crypto deposits, however, you can be limited to the maximum amount depending on your verification level.  What happens if I send the wrong coin?  Cryptocurrency transactions, in their absolute majority, are irreversible. This means that if you send the wrong coin to the wrong wallet, it will probably be lost forever.  How do I get a wallet address?  Getting a wallet is fairly easy for most currencies. However, there are countless options out there depending on your needs and how safe you want to be. Any wallet you get will give you the possibility to generate addresses. If you don’t see a “Generate address” or “My addresses” button, you can normally generate one on the “Receive/Send” section. On Tothemoon you can get the deposit address by clicking the Deposit button.  Where is my crypto deposit?  First, please check if the transaction ID exists in the blockchain, as the wallets might delay the broadcasting. The transaction ID is a string of numbers and letters that you can use to verify your transfer data in the network. If the transaction already exists in the blockchain, please check whether it has enough confirmations. Different currencies can have different processing times. For example, ETH transactions are normally substantially faster than the BTC ones (several minutes versus up to an hour). If you believe your transaction is taking longer than expected, please contact our Support Team. Please note: for some currencies, such as XRP or XLM, specifying a tag when sending a transaction is mandatory. If the tag is not specified or is specified incorrectly, it will result in your funds being lost.   How do I make a crypto deposit?  You can make cryptocurrency deposits on Tothemoon without any fees. Please go to the Balances page, select a currency and click "Deposit": Then choose the Balance (Exchange or Futures), Wallet, Currency and click "Next":  Next, you will see the address for the deposit:   *Please check the network where the funds will be sent. In case the network was chosen incorrectly, the funds may be lost. In case your transaction has not been processed, please contact the Customer Support Team, and specify the email associated with the Tothemoon account and transaction details.   

Crypto deposits

 What are the withdrawal fees?   On the Tothemoon platform, you can make an instant withdrawal to an external cryptocurrency wallet. You can check the fees for each currency, minimum amounts, and available networks in our article Tothemoon Fees.  How can I speed up unconfirmed transactions?  After the transaction has been broadcasted to the network, there’s usually no way of affecting it and you can just wait for the confirmation. To make this process faster for future transactions, you can choose to pay a higher fee when setting up your transaction so it can be included in the block earlier.  What is a confirmation?  Transactions within the blockchain network are validated only when a certain number of miners (minimum of 3) confirm their authenticity and include them in the blocks that become part of the blockchain. When your transaction is broadcasted to the network, you need to wait for it to be confirmed by a sufficient amount of miners in order to be validated.  The processing is delayed, what should I do?  Crypto transactions depend on a certain number of approvals by the network to be validated. This can take slightly longer or less time than expected. However, you can check the status of your transaction by using the transaction ID on a blockchain explorer such as blockchain.info or etherscan.io  What if I sent the transaction to the incorrect address?  Unfortunately, all transactions broadcasted to the blockchain are irreversible. Once your coins are sent, it is practically impossible to recover them. However, there are some rare situations in which the transaction might fail and the money might be sent back. For example, Bitcoin addresses contain a built-in check code, so it's generally not possible to send Bitcoins to a mistyped address. However, if the address is well-formed but no one owns it, any coin sent to that address will be lost.  My withdrawal is Pending/In progress  Sometimes withdrawals may take longer than usual to process a transaction. If we need additional verification for security purposes, we will contact you via your account email. Please do not hesitate to contact our Support Team if you have any additional questions.  How do I make the crypto withdrawal?  In order to make a crypto withdrawal, please go to the Balances page, and click Withdraw: Next, choose the Balance (Exchange or Futures) and the Wallet (Currency): In the next step, add the wallet address, choose the network and the amount:  Normally, cryptocurrency withdrawals are processed within a few minutes. *Please check the network where the funds will be sent. In case the network was chosen incorrectly, the funds may be lost. In case your transaction has not been processed, please contact the Customer Support Team, and specify the email associated with the Tothemoon account and transaction details.     

Crypto withdrawals

 Cryptocurrencies that are based on blockchains using the Proof of Stake (PoS) consensus mechanism require their native crypto to be staked. This helps with validating transactions and maintaining the efficiency and security of the blockchain.  

What is crypto Staking?

 Staking cryptocurrencies is one of the least risky options to grow your assets. At Tothemoon, we only support protocol staking, in which slashing is the only risk you may need to worry about. 

Is Staking cryptocurrency safe?

 When you stake your crypto, you’re rewarded for providing your funds to support the blockchain. Your rewards can be accumulated by staking or are automatically sent to your wallet. The frequency of your rewards depends on the blockchain you choose to stake with.  

How do I earn rewards?

 You can unstake funds at any time. Rewards will stop accruing after the staking is closed, but you will get back the amount you used based on your selected staking option and unbonding period. 

Can I unstake my funds at anytime? 

 There are no gas fees when using Tothemoon’s staking solutions. But by self-staking you may incur fees and this non-custodial option can also be expensive to set up due to the amount of crypto required and computational power necessary to run nodes. 

Are there fees for staking?

 Tothemoon is a cryptocurrency platform, mobile app, and suite of products designed to empower newcomers in the world of crypto trading. We offer safe, simple, and intelligent solutions for buying, selling, and managing cryptocurrency. 

What is Tothemoon?

  Welcome to Tothemoon! Creating an account is quick and easy:   Follow the link:  Create an account  Enter your email address and set your password.   Confirm your email address and pass KYC verification.   And that’s it, you’re ready to start trading!   

How can I open a Tothemoon account?

 We’ve been in the crypto space since 2017, earning awards from highly respected organizations such as a Triple AAA cybersecurity rating by CER (Crypto Exchange Ranking), a 7/10 rating by CoinGecko, and hundreds of 5-star reviews from our customers on TrustPilot.  

How Secure is Tothemoon?

 Please click on the "Apply for Listing" link situated at the top of the page and complete the quick form. Our Listing Managers will reach out to you within two business days. 

How do we list our token on Tothemoon?

 The project must fulfill the following conditions:   The legal entity must be incorporated in one of the available countries.  The following market-making requirements must be met: 2.1. The average 24-hour spread should not be more than 1% bid/ask. 2.2 Minimum of $10,000 daily trading volume per trading pair starting from the date of the trading launch. 2.3 Trades should at least be executed every 30 minutes. 2.4 Have a minimum of $1,000 within a 1.9% spread of ask orders. 2.5 Have a minimum of $1,000 within a 1.9% spread of bid orders  

What are the requirements to get listed on Tothemoon?

  Due Diligence. Our expert Listing Team performs a standard check-up on the project, evaluating such elements as the product itself, team and founders, media presence, code, community, and tokenomic review.  KYB (Know Your Business). For our Legal and AML Teams to perform the KYB procedure, your dedicated Listing Manager will request a set of basic documents on the legal entity and a simple questionnaire to fill out and sign.  Finalizing onboarding. Both parties sign a standard Listing Agreement, provided to you by the Listing Manager. Kindly notice, that Tothemoon has certain MM requirements, which must be met on a daily basis.  Our Partner MM Providers will take care of it for you, or you can choose any third-party MM Provider  Marketing Campaign Planning. Our experienced Marketing Team will make sure to meet all your needs and prepare a targeted Marketing Campaign catered to your project. Tothemoon does not impose any fees for conducting extra marketing activities. However, we do encourage and appreciate token prize funds for distribution (Airdrops, Giveaways, Trading Competitions, etc.) in order to raise the visibility of your project.  Integration & tech organization. Once the Token is integrated into the Platform, you have the option to either establish three MM accounts and configure all the necessary settings yourself or let our Partner MM Providers handle it for you!  Listing Announcement. As scheduled, we announced the Listing and launched the Marketing Campaign. Good news! Even after the campaign is over, our team will remain in contact with you and coordinate further initiatives to continuously promote your token!  

What is the listing process at Tothemoon?

Staking T&Cs

Listing T&Cs

 By staking with Tothemoon you minimize the potential risks associated with staking crypto. However, self-custodial staking is more complex and therefore has more risks associated - it requires a significant amount of crypto, there is the potential for slashing (where some of your funds can be lost), and if set up incorrectly, users risk losing all of their staked crypto. 

Are there any risks associated with staking?

 By staking with Tothemoon you can trust our reliable and verified staking partners who are highly experienced validators and node operators. 

What are the advantages of staking?

 Tothemoon currently supports crypto staking for Ethereum (ETH), Solana (SOL) and Polkadot (DOT), Kusama (KSM), Near (NEAR), and The Graph (GRT), with many more planned for the future.   

What are the current supported currencies?

 In order to start staking, you need to make a cryptocurrency deposit and pass verification before that. You can find out what levels of verification we have and what documents are required in our article Tothemoon verification process.  

Do I need to verify my account to stake cryptocurrency?

  Log in to the Tothemoon Exchange and click the “Grow” tab.  Select a crypto to stake and click “Next”. Choose the options (Fixed or Flexible) and the amount.   Activate "Automatic reward staking" to accumulate your reward every day and click “Confirm”.  Start earning rewards! You can follow the results on the Tothemoon Grow - Open page and in your Balance dashboard.   

How do I start staking?

 You can top up your balance using a crypto deposit or a bank card deposit. On the Buy Crypto page, you can swap fiat for cryptocurrency and then use it for staking. 

How do I top up my Tothemoon wallet?

 You will receive rewards from your staked assets on Tothemoon once a week. 

How often are staking rewards paid?

 The rewards from staking are determined by the relevant protocol. However, you can influence the percentage of the APR by choosing a Fixed or Flexible Staking type. The Fixed type of staking implies a higher APR. 

What is the amount of rewards I will earn?

 The main difference is in the unbonding period. This is the amount of time you need to wait to get the unstaked amount.   By choosing a Flexible type of staking, you will have the option to get the unstaked amount without unbonding period with a lower APR.  By choosing a Fixed Staking type, you can get the unstaked amount with the higher offering APR and by unbonding period.   

What is the difference between “Fixed” or “Flexible” Staking?

 Click on the Transaction tab on the Grow page to see the rewards for your current staked crypto. To see all rewards earned in the closed stakings, please check the History tab on the Grow page. 

Where can I view my staking rewards?

 Your staked coins can be unstaked anytime immediately with our Flexible option or after the end of the unbonding period with our Fixed option. Then, your rewards will be auto-credited to your available balance on the Tothemoon Exchange once they’re unstaked. 

When can I unstake the coins I've staked?

 Tothemoon will pay yield out of its own platform income to provide yields for your stake. The APR varies based on market conditions and APRs provided by PoS protocols. 

How is APR determined?

 There are no hidden fees. The fee charged by Tothemoon is already included in the APR. 

Are there any fees?

 We provide staking to users from all countries except the list of restricted countries according to our Terms and Conditions: Afghanistan, American Samoa, Canada, Cuba, Guam, Iran, Iraq, Japan, Lebanon, Libya, Myanmar, Nicaragua, North Korea, Northern Mariana Islands, Occupied territories of Ukraine, Pakistan, Puerto Rico, Russian Federation, Somalia, South Sudan, State of Palestine, Sudan, Syria, U.S. Virgin Islands, United Kingdom, United States of America, Uzbekistan, Venezuela, Yemen. 

Where is staking available?

 You can withdraw rewards immediately after they are credited to your available balance on the exchange. Use our instructions to make a crypto withdrawal or contact our Support Team if you need any help. 

How do I withdraw my rewards?

 To list your token on Tothemoon, please thoroughly review and agree to the Listing Terms and Conditions by visiting the following link: Listing T&Cs 

What are the Listing Terms & Conditions?

 Tothemoon has decided to cease providing services in the UK. As of now, we are not allowing new UK customers to create accounts on the Tothemoon platform. All existing UK customers are required to withdraw their funds from the Tothemoon platform by 15 June 2024*. Please be informed that we switched all UK customer accounts to withdraw-only mode on 15 January 2024.  *The deadline has been extended from 15 April 2024 to 15 June 2024. 

Cessation of Operations in the UK

 The decision to pause our operations in the UK aligns with the recent implementation of new regulations, specifically PS23/6: Financial promotions rules for crypto assets. We are taking this step to ensure that when we re-enter the UK market, we will be fully prepared and operating in complete compliance with local regulations and FCA guidelines. 

Why have you stopped operating in the UK?

 As an existing UK customer, there's no need for concern. You can simply log in to your account on the Tothemoon platform, navigate to the withdrawal section, and transfer your funds to your personal wallet. If you have any questions or require assistance, our support team is available at support@tothemoon.com. 

I'm an existing UK customer. What should I do?

 Withdrawal-only mode means that you will not be able to access any services on the Tothemoon platform, such as Spot and Staking. The only function available will be the withdrawal of your funds to your personal wallet. For any queries or assistance, feel free to reach out to our support team at support@tothemoon.com. 

What does withdrawal-only mode mean?

 Currently, it is not possible to become a new UK customer of Tothemoon. We will announce our return to the UK market once we are ready and assured of our full compliance with the applicable UK regulations. 

I want to become a new UK customer of Tothemoon. What should I do?

 If you are unable to withdraw your funds by 15 June 2024*, your account on the Tothemoon Platform will be suspended. However, you still have the opportunity to retrieve all your funds. Please contact our support team at support@tothemoon.com to initiate the process of recovering your funds. We are committed to ensuring that you receive all your funds back, even after the suspension of your account.  *The deadline has been extended from 15 April 2024 to 15 June 2024. 

What if I failed to withdraw my funds by 15 June 2024?

 1. INTRODUCTION  Welcome to Tothemoon At Tothemoon, we are committed to protecting your privacy and ensuring transparency in how we use data. This Cookies Policy provides detailed information about how and why we use cookies on our website, https://tothemoon.com/. What Are Cookies? Cookies are small text files that are stored on your device (computer, tablet, smartphone, etc.) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Purpose of This Policy This policy explains the different types of cookies used on our website, their purpose, and gives you the necessary information to control and manage your cookie preferences. Whether it’s your first visit to our site or you’ve visited us before, we encourage you to read this policy in full to understand our practices regarding cookies. Compliance and User Consent In compliance with the General Data Protection Regulation (GDPR), ePrivacy Directive, and other relevant laws, we ensure that users are informed about the cookies used on our site and consent is obtained for certain types of cookies. We value your privacy and aim to be as clear as possible about how your data is used.  2. WHAT ARE COOKIES? Understanding Cookies Cookies are small pieces of data in the form of text files that are stored on your device (computer, mobile phone, tablet, etc.) when you visit websites, including https://tothemoon.com/. They are used to ‘remember’ you and your preferences, either for a single visit (through a 'session cookie') or for multiple repeat visits (using a 'persistent cookie'). Types of Cookies   Session Cookies: These cookies are temporary and expire once you close your browser. They help with the functionality of the website during your visit.  Persistent Cookies: These remain on your device for a set period specified in the cookie and are activated each time you visit the website that created that particular cookie.  First-Party Cookies: These are set by the website you’re visiting, in this case, https://tothemoon.com/. They are often used to remember your preferences and settings.  Third-Party Cookies: These are cookies set by domains other than the one you are currently visiting. They are used for cross-site tracking, retargeting, and ad-serving.   Why Are Cookies Important? Cookies perform several functions, like helping us understand how our website is being used, making our website more user-friendly, and ensuring that our content is relevant and engaging to you. They are crucial for providing an efficient and personalized browsing experience.  3. WHY WE USE COOKIES Enhancing Your Experience on https://tothemoon.com/ At Tothemoon, we utilize cookies for various purposes, all aimed at enhancing your experience and the functionality of our website. Here are the key reasons we use cookies:   To Improve Website Functionality: Cookies help us understand how our website is being used, allowing us to optimize the user experience. They aid in navigating between pages efficiently, remembering your preferences, and generally improving your browsing experience.  For Analytical Purposes: We use cookies to analyze user behavior on our site. This includes tracking visitor movements, understanding visitor interests, and enhancing the content and features to better suit our users' needs.  Personalization: By using cookies, we can tailor our website's content to your interests. This means showing you relevant information and customized advertisements that align with your preferences and browsing history.  Security Measures: Cookies play a crucial role in security. They help in identifying and preventing security risks and ensuring user data is protected.  Legal Compliance: Some cookies are essential for us to comply with legal obligations, like managing consent preferences in accordance with data protection laws.   Balancing Privacy and User Experience We are committed to balancing your privacy with an optimized user experience. We ensure that all cookies used on our site are necessary and beneficial to you, our valued user. This approach is in line with our overall privacy policy and our commitment to respecting user data and privacy standards as mandated by GDPR and other relevant laws.  4. TYPES OF COOKIES USED ON OUR WEBSITE Categorization of Cookies at Tothemoon To provide a clear understanding, we categorize the cookies used on https://tothemoon.com/ as follows:   Necessary Cookies:  Purpose: These cookies are essential for the website to function properly. They include, for example, cookies that enable you to log into secure areas of our site.  User Control: These cookies do not require consent but you can block them through your browser settings, though this may affect site functionality.    Statistic Cookies:  Purpose: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This includes data on page visits, duration of visits, and any error messages encountered.  User Control: You can opt in or out of these cookies. Opting out may impact how we tailor our site for you.    Preference Cookies:  Purpose: These are used to recognize you when you return to our website. They enable us to personalize our content for you, greet you by name, and remember your preferences.  User Control: These cookies can be blocked, but this may affect the functionality and personalization of our services.    Marketing Cookies:  Purpose: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.  User Control: You have full control over these cookies and can opt in or out as you prefer.     Managing Cookies Remember, you have control over how cookies are used on your device. You can manage your cookie preferences at any time through our cookie settings panel, or by adjusting your browser settings.  5. MANAGING COOKIES Your Control Over Cookies on https://tothemoon.com/ As a user of Tothemoon, you have the ability to control and manage your cookie preferences. Here's how you can do it: 1. Through Our Website:   When you visit our website for the first time, you will be prompted with a cookie consent banner. Here, you can choose which types of cookies you consent to.  You can change your preferences at any time by accessing our cookie settings panel on the website.   2. Browser Settings:   You also have the option to control cookies through your web browser settings. Most browsers allow you to see what cookies you have and delete them on an individual basis, block third-party cookies, block cookies from particular websites, block all cookies, and clear all cookies when you close the browser.  Adjusting these settings varies depending on the browser. Please consult your browser's help section for more information.   3. Third-Party Tools:   Various third-party tools are available online that can assist you in managing your cookie preferences.  These tools can provide more granular control over the types of cookies that are placed on your device.   Implications of Disabling Cookies: Please be aware that disabling or blocking certain cookies may affect the functionality and features of our website. Strictly necessary cookies are essential for our website's operation, and disabling them might hinder your experience and the services we offer. Further Information: If you need more information on how to manage and delete cookies, visit www.allaboutcookies.org.  6. CONSENT How We Obtain Your Consent on https://tothemoon.com/ Consent is a cornerstone of our approach to respecting your privacy. Here's how we handle consent for cookies:  1. Initial Website Visit:   Upon your first visit to Tothemoon, a cookie consent banner will be displayed. This banner explains the use of cookies and provides you the option to accept all cookies, reject non-essential cookies, or customize your cookie preferences.  Your consent is not assumed, and non-essential cookies will only be activated if you give explicit consent.   2. Managing Your Consent:   You can change your cookie preferences at any time via our cookie settings panel on the website.  Withdrawing your consent is as easy as giving it. If you decide to withdraw your consent, we will stop using the relevant cookies for their intended purpose.   3. Record of Consent:   We keep a record of your consent as part of our commitment to privacy and compliance.  This record ensures transparency and accountability in how we handle user data.   4. Age Restrictions:   We do not knowingly collect or use personal data from individuals under the age of 18 without parental consent. If we learn that we have collected personal data from a minor, we will take steps to remove that data.   5. Updates to Your Consent Preferences:   Should there be any changes to the types of cookies we use or their purposes, we will re-obtain your consent to ensure it reflects your current preferences and our current practices.   7. THIRD-PARTY COOKIES Understanding Third-Party Cookies on https://tothemoon.com/ In addition to the cookies we set directly, third-party cookies may be used on our website. Here's what you need to know:  1. What Are Third-Party Cookies?   Third-party cookies are set by domains other than https://tothemoon.com/. These may be used for a variety of purposes including analytics, advertising, or interactive content such as videos and chat services.   2. Our Use of Third-Party Cookies:   We may integrate third-party services on our website that set their own cookies. These services are carefully selected for their value in enhancing the user experience and the services we offer.  Examples include analytics tools, social media sharing buttons, and embedded video content.   3. Your Control Over Third-Party Cookies:   While we strive to work with trusted partners, we do not have control over the cookies set by these third parties.  You can manage your preferences for these cookies through our cookie settings panel, or by modifying your browser settings.   4. Third-Party Privacy Policies:   For more information on how these third parties use cookies, please refer to their specific privacy and cookie policies.  We encourage you to review these policies to fully understand their practices.   5. Consent and Third-Party Cookies:   Your consent for the use of third-party cookies is sought separately from our own cookies.  You have the option to accept or reject these cookies as per your preferences.   8. CHANGES TO THE COOKIE POLICY Staying Updated with Our Practices At Tothemoon, we are committed to continuous improvement and staying compliant with legal standards. Therefore, our Cookies Policy might undergo changes over time. Here's how we handle these changes: 1. Updates and Revisions:   We may update this policy to reflect changes in legal requirements, our practices, or advances in technology.  When we make significant changes, we will notify you through our website or other communication channels.   2. Reviewing the Policy:   We encourage you to review this policy periodically to stay informed about how we use cookies.  The date of the last update will always be posted at the top of this policy.   3. Your Continued Use:   Your continued use of our website after any changes indicates your acceptance of these changes.  If you do not agree to the updated policy, you should adjust your cookie preferences or stop using our site.   9. CONTACT INFORMATION Reach Out for Any Cookie-Related Queries If you have any questions about our use of cookies or this policy, please feel free to contact us:   Email: support@tothemoon.com   We value your feedback and are here to assist with any concerns regarding your privacy and the use of cookies on our website. 

Cookies policy

Risk disclosure statement

   What is KYC?  KYC stands for Know Your Customer. These are guidelines and regulations in digital asset and financial services industries that require users to verify their identity and suitability to use certain products and ensure they are aware of the risks involved.  Why do I need to pass identity verification?  Security is at the forefront of our operations here at Tothemoon. Passing our KYC identity verification allows us to verify which users are legit and those ones that are not. This adds extra layers of security for both our platform and user base. Malicious attacks are common in crypto much like other technology-based industries, therefore it is our duty to have the correct due diligence in place.  I have already passed KYC before, do I need to pass it again?  Yes, you do need to pass it again. Our procedures and measures have changed slightly since our last checks therefore it is important we thoroughly recheck current users and correctly check our new ones.  What should I do if my verification was failed?   There are several reasons why your verification could be rejected:    low-quality photos;   documents that do not meet the requirements;   security reasons;    If the document review was rejected, you can see the specific reason for rejection on the "Verification" page. In some cases, you can try to pass the verification again, on the Verification page, click "Try again" or "Upload documents". Please note that documents can be uploaded in the required form and do not send too many incorrect files - this will lead to account blocking. You can check all the document requirements in the article "Verification process". In case if you need further help, kindly contact the Support Team.   I’m underaged. Can I open an account with Tothemoon?   Unfortunately, no. As per Tothemoon’s Terms and Conditions, the client acknowledges that he/she is above the legal minimum age (18) upon account registration. Failure to comply shall result in the blocking of the account.   Can I edit my personal data?   For now, once the information has been submitted, it cannot be removed or edited by the user. To do this, please contact our Support Team.           

 Level 1 - Basic  Requirements    Full name    Date of birth    Residency    Citizenship    Mobile phone number    Limits    Daily limit: 699 EUR    Total limit: 10,000 EUR    Can't withdraw in fiat    Can’t deposit in fiat    Level 2 - Advanced  Requirements    Identity document: ID card/passport    Selfie    KYC questionnaire    Address or proof of address: utility bill/bank statement*    *Depending on your country’s rules and regulations  Limits    Daily limit: 14,999 EUR    Total limit: 150,000 EUR (withdrawal)    Level 3 - Unlimited  Requirements    Enhanced KYC questionnaire    Proof of source of funds    Limits    Unlimited   

 Completing identity verification is quick and easy and will not only help secure your account and your crypto. but also give you more opportunities to grow your personal wealth. We recommend all our customers pass our Advanced Verification level to get the most out of Tothemoon. You will need to provide:   Full name  Date of birth  Residency  Citizenship  Mobile phone number   How to pass verification successfully?   Simply take a photo of your identity document - this can be your passport, driver’s license, ID card or residence permit.    Take a selfie with your chosen ID.   Complete our short KYC questionnaire - it shouldn’t take longer than 2 minutes!   Submit your proof of address - a bank statement or utility bill is perfect. So that we can verify you as quickly as possible, please make sure your photographs are good quality with all the documents’ data clearly visible.    And that’s it! Once you’ve completed our verification process, you can buy, sell, trade, and make more of your crypto. If you have any questions you can always contact our Customer Support team at support@tothemoon.com 

 There are a number of things you must do to qualify for our futures bonus. Firstly start by opening your Tothemoon account and pass the KYC Advanced as a minimum. This allows you to gain all the features on our exchange. You must then deposit the outlined amounts below in USDT to begin earning your futures bonus.         Reward 1    Reward 2    Reward 3    New Deposit    100    250    1000    Total Deposit    100    350    1350    Reward    10    20    50    Total Reward    10    30    80               

How do I qualify for the bonus on trading futures?

 Your futures bonus will be received instantly once you have met the criteria. You will see your bonus in your futures total balance, once there you can begin trading it alongside your initial deposits. 

When will I receive my bonus? Or where I will see my bonus?

  Trading futures on Tothemoon is a great way to expose yourself to the wider space of decentralized finance.   We offer accurate trading options that are updated in real time.   Our customer support team is active 24/7, available in multiple languages also for extra convenience if you ever have any issues or questions surrounding futures or our exchange.  Users are at the heart of our operation, therefore we have made our exchange and futures trading very user-friendly.  

What are the advantages of trading futures on your platform?

 You can’t withdraw your bonus. Your futures bonus can only be used to cover the Futures trading fees on the Cryptology platform. Once ready to trade, it will appear in your futures balance on your Tothemoon account. 

Can I withdraw the bonus immediately after receiving it?

 Have you sold cryptocurrencies on the exchange and now want to quickly and conveniently withdraw funds in USD or EUR? Take advantage of withdrawals to a VISA or Mastercard bank card.  In what countries does Tothemoon support withdrawals to bank cards?   At the moment you can make a withdrawal to cards issued in banks of the following countries: Andorra, Australia, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Republic Of Ireland, Romania, San Marino, Slovakia, Slovenia, Sweden, Ukraine, Brazil, Vietnam, Turkey, India. We are working to expand this list.  How do I make a withdrawal to the bank card?  Please go to the Balances page, and click "Withdraw". Choose the balance (Exchange) and the currency (USD/EUR). Next, choose the payment method (Bank Card) and follow the steps. Please note, that you can only use your personal credit/debit card issued in your name. Otherwise, we’ll make a refund.  What are the fees and limits?   The fee on card withdrawals is 2% + 1 USD or EUR. The minimum withdrawal amount is 25 USD or EUR. The maximum withdrawal amount is 2000 USD or EUR. You can also check all limits of withdrawals to the bank card in our Terms and Conditions.  Is verification required for withdrawals to the bank card?   Yes, you should pass at least Advanced verification.   How long does it take for withdrawals to be processed to bank cards?  Normally withdrawals take several minutes. Sometimes it may take a little longer and depends on your bank.   The status of my withdrawal is "In Progress / Pending". What should I do?  Sometimes withdrawals need to be checked additionally for security reasons. In case if your transaction is not processed within several hours, don't hesitate to get in touch with our Support Team.  

Withdrawals to bank card

 The Tothemoon Card is a virtual debit card. It is like a regular debit card issued by a bank, except this one allows you to enjoy your crypto assets and blockchain technology at the swipe of a card. 